• Technical Support Specialist

    Insight Global (Irving, TX)


    Job Description

    - Associate Degree in Electronic Engineering Technology (or related discipline) plus three years of experience in electronic engineering technology related field, or 5 years total experience in a technology troubleshooting related discipline

     

    - Experience with hardware troubleshooting

     

    - Excellent communication and customer service skills

     

    - Ability to type at least 50 WPM

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    Insight Global is seeking a Technical Support Specialist to join a large ATM Manufacturer and work onsite in Irving, TX 5 days per week. This individual will be responsible for taking phone calls from ATM technicians in the field and providing over the phone troubleshooting guidance on how to solve the issue they are facing. They will need to ask probing questions to reach the root cause, make recommendations for actions needed, and guide technicians over the phone through the troubleshooting and repair process to determine hardware and/or software problems on the Retail and FI ATMs, and TCRs based on known variables. - ATM Technical support experience

     

    - Experience with a database application to log tech support calls ( (i.e. MS Access, CSM, Net ASuite, Spice, etc)