• NOC Technician

    Insight Global (Richmond, VA)


    Job Description

    Operate the Network Operations Center to monitor and manage VDOT’s intelligent transportation systems (ITS) infrastructure, field devices and associated systems, and provide 24x7 situational awareness. The NOC supports operational efficiency and mitigates risk by having one direct source of collaboration responsible for all NOC/ITS and ATMS monitoring, dispatch, and operations.

    Day to day:

    -Actively monitor the health of ITS devices deployed across the company/customer network

     

    -Actively monitor the operational status of ITS systems, networks, sub networks, and ITS end devices such as CCTVs, Dynamic Message Signs, gate control systems, Highway advisory Radio, speed detection devices, road weather information systems, etc.

     

    -Conduct diagnostic investigations of Intelligent Transportation Systems (ITS) equipment failures using computer-assisted techniques

     

    -Identify the causes and contributing factors to a range of ITS operational problems

     

    -Dispatch ITS field technicians, where applicable

     

    Pay range is 20-22/hour

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    1.) 1-2 years of IT

    2.) Effective interpersonal and intrapersonal communications skills

    3.) Experience working in a 24x7 support function

    4.) Ability to think quickly and clearly during an incident

    5.) Able to work outside of standard hours, including weekends-rotating weekend shifts