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Access Center Specialist -AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Hybrid

**Shift:** Monday-Friday 8 am - 5 pm

**Location:** 602 Courtland St. Orlando FL

The community you'll be caring for:

+ Join a team that provides exceptional patient-based care.

+ Collaborative teams that work together for a common goal

+ Compassionate and supportive leaders ensure work life balance for team members and providers without compromising patient care.

The role you'll contribute:

The Access Center Specialist fulfills AdventHealth's mission by providing world class consumer care by following AdventHealth's values and service standards. Schedule patients with physicians via incoming and outbound calls with a focus on customer service under a multi-practice specialty service line. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers' needs. The Access Center Specialist position is designated as a hybrid position working both remote and in an office setting.

The value you'll bring to the team:

+ Builds relationships with patients, consumers and co-workers in a virtual setting; typically via the telephone or Microsoft Teams.

+ Communicates in a cordial, professional manner with patients via phone.

+ Meets daily, weekly and monthly qualitative and quantitative performance metrics.

+ Effectively trained in multiple and complex scheduling processes.

+ Accurately schedules patients for medical office visit appointments and hospital procedures.

+ Transfers callers to appropriate department / location when necessary.

+ New patient registration (inputting demographic information, insurance information, etc.).

+ Works with online scheduling system and EHR.

T** **he expertise and experiences you'll need to succeed:

Minimum qualifications:

+ High School Graduate or Equivalent

+ Previous customer service experience.

Preferred experience:

+ 1-3 years direct contact center operations experience

+ healthcare experience

+ scheduling and referrals experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Physician Services

**Organization:** AdventHealth Medical Group Central FL

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25042102

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.