• Operations Manager I

    ABF Freight (Columbus, OH)


    Job Description

    The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

    Responsibilities

    * Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.

    * Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.

    * Other duties and projects, as assigned.

    * Work in a team setting to accomplish department goals.

    * Maintain a positive attitude in a highly intense environment.

    * Represent company at grievance, UCI, and WC hearings, as necessary.

    * Address issues involving customer relations and/or other ABF Service Centers.

    * Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors.

    * Enforce operations specific company policies and procedures, and continuously apply the quality process.

    * Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.

    * Purchase office and dock supplies for the terminal.

    * Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.

    * Ensure security, maintenance, and upkeep of terminal facility.

    * Make sales calls as operational support of sales team, as necessary.

    Requirements

    * Bachelor's Degree, preferred

    * 3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7.

    * Proficient in Microsoft Office Suite.

    * Must be available to handle terminal issues 24/7.

    * Decision Making and Critical Thinking

    * Initiative

    * Managing Multiple Priorities

    * Mentoring Others

    * Process Management

    * Service Center Operation and Maintenance

    * Transportation Safety

    Other Details

    * Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

    * This is a salary position paid biweekly.

    * Variable compensation is included.

    About Us

    ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence."

     

    An Equal Opportunity Employer including Vet/Disability