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Financial Support Center Specialist

Business Affairs: Financial Management Services (FMS), Redwood City, California, United States

New

Finance

Post Date 6 hours ago

Requisition # 107609

OVERVIEW

Remote

This role is open to candidates anywhere in the United States. Stanford University has five Regional Pay Structures. The compensation for this position will be based on the location of the successful candidate.

The expected pay range for a remote-based employee is $77,777 to $88,000 per annum.

The expected pay range for a hybrid-based employee is $90,000 to $97,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Introduction

Stanford University seeks people committed to excellence and to improving our world and, in turn, is dedicated to supporting its employees as they develop their careers and enrich their lives.

Stanford’s Business Affairs provides administrative policies, infrastructure, systems, services, and support for the benefit of the university community.

Financial Management Services (FMS), a department within Business Affairs, is responsible for creating an ecosystem which promotes innovative and sound financial administration policies and practices that balance controls, compliance, and customer service. FMS is primarily responsible for financial policy oversight, quality assurance and financial services at Stanford University and its affiliated entities. It also serves as a liaison to the hospitals and the Stanford Linear Accelerator Center (SLAC). The FMS work environment is grounded by core values that include cultivating growth, celebration and appreciation, and collaborating with curiosity in order to nurture an inclusive environment where everyone is valued, respected, and can thrive.

JOB PURPOSE

The Financial Support Center (FSC) is a help desk within Financial Management Services (FMS) which assists Stanford University faculty and staff in performing financial tasks accurately, efficiently and within policy. Our vision transforms the role of customer service from simple resolution of financial problems to initiative-taking guidance and root cause solutions to business problems. This is driven by intelligent perception from professional front line Specialists who can manage challenging customer contacts and understand the principles of continuous business process improvement.

The FSC Support Specialist will provide excellent professional customer service by responding to incoming phone and web portal support requests, and offers solutions based on a thorough understanding of university financial policies, processes, systems, and best practices.

Your Responsibilities Will Include:

+ Provide frontline support communication with campus clients for their financial transaction needs.

+ Develop and maintain expertise across a range of subject areas, gaining sufficient familiarity with the associated administrative processes to be able to process client requests accurately and efficiently.

+ Understand, apply, and ensure compliance with complex internal policies and external regulations which may require interpretation.

+ Manage a high volume of incoming calls and support requests with the highest level of customer service.

+ Collaborate with other financial departments as necessary to provide appropriate solutions and alternatives for clients.

+ Follow Through and Follow Up with clients on pending requests.

+ Educate clients regarding financial policies and procedures.

+ Perform moderately complex finance functions, including structured analysis; data mining; identification and investigation of discrepancies and exceptions.

+ Other duties may also be assigned.

_Note: Not all unique aspects of the job are covered by this job description_

MINIMUM REQUIREMENTS

Education & Experience:

+ Bachelor’s degree and two years of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:

+ Demonstrated communication skills, including the ability to communicate compliant and efficient responses clearly and effectively to clients.

+ A proven ability to apply knowledge to analyze and interpret business policies.

+ Attention to detail, accuracy, and the ability to prioritize multiple tasks to meet customer service response standards.

+ Proficiency in business applications, such as Oracle and Microsoft Office suite.

+ User knowledge and demonstrated experience with financial systems.

+ Understanding of basic accounting concepts and ability to apply them appropriately.

+ Proven problem solving and analytical thinking to approach problems logically.

Certifications and Licenses:

None

PHYSICAL REQUIREMENTS*

+ Constantly sitting.

+ Frequently perform desk-based computer tasks, use telephone, writing by hand, sort/file paperwork.

+ Occasionally stand/walk, lift/carry objects weighing 11-20 pounds.

+ Rarely reach/work above shoulder.

_* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job._

WORKING CONDITIONS:

+ May work extended hours during peak business cycles.

WORK STANDARDS:

+ Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

+ Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

+ Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,http://adminguide.stanford.edu.

WHY STANFORD IS FOR YOU

Stanford University has revolutionized the way we live and how it enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

+ **Freedom to grow.** We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

+ **A caring culture.** We provide superb retirement plans, generous time-off, and family care resources.

+ **A healthier you.** Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

+ **Discovery and fun.** Stroll through historic sculptures, trails, and museums.

+ **Enviable resources.** Enjoy free commuter programs, ridesharing incentives, discounts and more!

+ **Redwood City.** Our new Stanford Redwood City campus, which opened in 2019, is the workplace for approximately 2,700 staff, including FMS, whose jobs are important to supporting the university’s mission. The campus will offer amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center for Stanford families.

_The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned._

_Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a_ _contact form_ _._

_Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law._

Additional Information

+ **Schedule: Full-time**

+ **Job Code: 4451**

+ **Employee Status: Regular**

+ **Grade: G**

+ **Requisition ID: 107609**

+ **Work Arrangement : Hybrid Eligible, Remote Eligible**