• Customer Service Representative

    Rodenhiser Home Services Inc (Holliston, MA)


    At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:

    Nice People. Great Service.

     

    And that experience begins the moment the phone rings.

    The Big Task

    We’re looking for a Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.

     

    Key Sub Tasks

     

    + Convert incoming client requests into booked service appointments.

    + Respond to client requests via phone, text and email, resolving issues and promoting the brand.

    + Collaborate with field and office teams to create seamless service experiences.

    + Participate in training to boost booked calls.

    + Maintain and update client database with complete and accurate information.

    + Make outbound calls.

    + Be available for On-Call duties.

    Who You Are

    + Highly motivated – friendly, composed, and confident on the phone.

    + Detail-oriented, organized, and able to handle multiple priorities.

    + A problem solver with analytical skills.

    + A great communicator with strong verbal and written communication skills.

    + IT competent: proficient with computer and phone systems.

    + High school education or equivalent.

    + Two years’ proven track record in customer service, preferred.

    What We Offer

    + A career with purpose and growth in a respected, family-owned business.

    + A supportive team that takes pride in helping clients and each other.

    + Leadership that values your voice, your time, and your future.

    + A culture where Nice People deliver Great Service – and it starts with you.

     

    Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

    Comprehensive Benefits Package:

    + Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML

    + Time Off: Paid Vacation, Holidays, Parental Leave

    + Financial: 401(k) match

    + Growth: Tuition reimbursement, career development

    + Perks: Product discounts and more

     

    Join the team where your voice matters and your work makes a difference.

     

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