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Description

SAIC is looking for an experienced ServiceNow Developer with specialized focus on Portal, Orchestration and Virtual Agent, to join our team supporting the Department of Transportation (DOT).

Full-time onsite at DOT HQ, Washington D.C.

ROLE AND RESPONSIBILITIES

+ Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified speciality(ies).

+ Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.

+ Plan and implement all DOT ServiceNow Portals and Portal changes.

+ Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow.

+ Design, develop, configure, and customize ServiceNow applications and services.

+ Deliver new functionality across applications.

+ Manage and perform SMS development activities, supporting the entire development lifecycle.

+ Apply SDLC and DevOps principles.

+ Perform response and resolution for escalated SMS service requests and incidents.

+ Assist the platform administrator with incident resolution.

+ Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).

HIGH PRIORITY QUALIFICATIONS, SKILLS, EXPERIENCE, CERTIFICATIONS

+ 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.

+ Candidate must be proficient with Portal, Orchestration and Virtual Agent.

+ Current ServiceNow Certified Application Developer (CAD) Certification is required.

Qualifications

QUALIFICATIONS AND EDUCATION REQUIREMENTS

+ Minimum 10+ years but highly prefer 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.

+ Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).

+ Current ServiceNow Certified System Administrator (CSA) Certification is required.

+ Current ServiceNow Certified Application Developer (CAD) Certification is required.

+ Current ServiceNow Service Portal Micro Certification is required.

+ Extensive knowledge of ServiceNow Portal, Orchestration and Virtual Agent.

+ Either current ServiceNow Virtual Agent or Predictive Intelligence Micro Certification is required.

+ Extensive experience with design and modification of ServiceNow Portals.

+ Experience in Javascript, Angular JS (1.X).

+ Experience in CSS, HTML and Bootstrap 3 framework.

+ Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

PREFERRED SKILLS

+ 6+ years of direct experience in ServiceNow is preferred.

+ Experience with automation tools (i.e. PowerShell, Ansible, Puppet, etc.).

+ Two or more of the following current ServiceNow Micro Certifications are desirable:

+ MC - Predictive Intelligence.

+ MC - Virtual Agent.

+ MC - Performance Analytics.

+ MC - Automated Test Framework.

+ One or more of the following current ServiceNow Certifications is desirable:

+ Certified Implementation Specialist - IT Service Management (CIS-ITSM)

+ Certified Application Specialist - Performance Analytics (CAS-PA)

+ Certified Application Specialist - Customer Service Management (CAS-CSM)

+ Current ServiceNow CSM Professional Certification is desirable.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2510941

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability