• ServiceNow Engineer

    SAIC (Washington, DC)


    Description

    SAIC is looking for an experienced ServiceNow Developer with specialized focus on Portal, Orchestration and Virtual Agent, to join our team supporting the Department of Transportation (DOT).

     

    Full-time onsite at DOT HQ, Washington D.C.

    ROLE AND RESPONSIBILITIES

    + Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified speciality(ies).

    + Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.

    + Plan and implement all DOT ServiceNow Portals and Portal changes.

    + Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow.

    + Design, develop, configure, and customize ServiceNow applications and services.

    + Deliver new functionality across applications.

    + Manage and perform SMS development activities, supporting the entire development lifecycle.

    + Apply SDLC and DevOps principles.

    + Perform response and resolution for escalated SMS service requests and incidents.

    + Assist the platform administrator with incident resolution.

    + Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).

    HIGH PRIORITY QUALIFICATIONS, SKILLS, EXPERIENCE, CERTIFICATIONS

    + 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.

    + Candidate must be proficient with Portal, Orchestration and Virtual Agent.

    + Current ServiceNow Certified Application Developer (CAD) Certification is required.

    Qualifications

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

    + Minimum 10+ years but highly prefer 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.

    + Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).

    + Current ServiceNow Certified System Administrator (CSA) Certification is required.

    + Current ServiceNow Certified Application Developer (CAD) Certification is required.

    + Current ServiceNow Service Portal Micro Certification is required.

    + Extensive knowledge of ServiceNow Portal, Orchestration and Virtual Agent.

    + Either current ServiceNow Virtual Agent or Predictive Intelligence Micro Certification is required.

    + Extensive experience with design and modification of ServiceNow Portals.

    + Experience in Javascript, Angular JS (1.X).

    + Experience in CSS, HTML and Bootstrap 3 framework.

    + Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

    PREFERRED SKILLS

    + 6+ years of direct experience in ServiceNow is preferred.

    + Experience with automation tools (i.e. PowerShell, Ansible, Puppet, etc.).

    + Two or more of the following current ServiceNow Micro Certifications are desirable:

    + MC - Predictive Intelligence.

    + MC - Virtual Agent.

    + MC - Performance Analytics.

    + MC - Automated Test Framework.

    + One or more of the following current ServiceNow Certifications is desirable:

    + Certified Implementation Specialist - IT Service Management (CIS-ITSM)

    + Certified Application Specialist - Performance Analytics (CAS-PA)

    + Certified Application Specialist - Customer Service Management (CAS-CSM)

    + Current ServiceNow CSM Professional Certification is desirable.

     

    Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2510941

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability