"Alerted.org

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position Summary:

+ Serve as the lead in providing customer service and support to employee wellness participants. Drive engagement strategies through various communication channels. Assists supervisor manager in daily operations of the department as it relates to employee member wellness needs. Responsibilities include member communications and education, employee training, and completing and preparing documents and reports. Performs quality and assurance data checks to support quantitative and qualitative measures for the department. Acts as a first line resource for members to resolve any program participation issues. Capable of coordinating and communicating effectively with team and members during increased volumes and with complex members

+ Fiscal - Develops annual operating budget and three-year capital plan. Produces monthly operating report as to performance relative to budget. Produces detailed cost benefit justifications for new positions and or additional resources related to volume or other business changes.The following duties are considered secondary to the primary duties listed above:

+ Assists with any special projects as assigned.

+ Assists or compiles information for applicable management reports.

+ Assist with data needs

+ Other duties as assigned.

Responsibilities:

+ Minimum Required Qualifications:

+ High school diploma or equivalent.

+ Strong written and verbal communication skills.

+ Microsoft office experience.

+ Strong organizational skills.

+ Ability to apply analytical qualities.

+ One 1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.

+ Bachelor’s degree or experience in the health and wellness field

+ One 1 year of Epic or equivalent Electronic Medical Record experience

+ Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.

+ The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception.

+ New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.

+ Job demands are only moderately routine and predictable. Minor changes may occur which require the individual to be able to understand and carry out detailed but uninvolved instructions.

+ Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought.

+ The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure.

+ The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.

+ Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

+ Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

+ Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

+ Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

Education or Equivalent Experience:

+ Bachelor of Arts or Science

+ H.S. Diploma/GED (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 290414