• Patient Services Coordinator

    Novant Health (Winston Salem, NC)


    What We Offer

     

    Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Novant Health Orthopedic Clinic as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time.

     

    + Schedule: Full Time, Days 8:00 am-5:00 pm

    + Department: Novant Health Orthopedic & Sports Medicine Clinic

    + Location: Winston- Salem, NC

     

    Novant Health Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it’s sports injuries, joint replacements, or trauma recovery — you’ll play a critical role in helping patients get back to doing what they love.

    Responsibilities

    You’ll be the first point of contact for our patients — making a lasting impression with every interaction. You’ll:

     

    + Responsible for processing referrals at least 50% of the time

    + Performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

    + Greet and check in patients for orthopedic appointments

    + Schedule follow-up visits and manage referrals

    + Verify insurance and process patient registration

    + Support providers and medical teams to keep clinic flow smooth and efficient

    Qualifications

    + Education: High School Diploma or GED, required.

    + Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.

    + Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

    + Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

     

    Job Opening ID

     

    123039