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The WITA (Workforce Intelligence Talent Acquisition) Solutions Systems & Optimization lead is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. We are a global team with highly motivated colleagues who are focused on ensuring Citi has the right number of people, with the right skills, at the right place, time, & cost and our candidates have the best recruiting & onboarding experience.

This role focuses on end-to-end WITA Solutions technical strategy & implementation (Enterprise Workforce Management + Talent Acquisition), global recruitment Ecosystem, comprised of Resources@Citi, Workday recruitment, AI enabled review & screening, skills assessment via Eightfold, interviewing, and integrations, and much more.

This role will report directly to the WITA Solutions Global head.

Responsibilities** **but not limited to:

+ Responsible for working with the Talent Acquisition Product Manager to define the end-to-end roadmap, strategy, and programs & projects running in WITA Solutions portfolio.

+ As a TA Product Manager, responsible for documenting Epics (business requirements). For EWM, responsible for contributing & collaborating with EWM product manager for business requirements.

+ Responsible for defining User Acceptance Test (UAT) strategy, creation of UAT scripts, leading UAT execution with business & functions stakeholders, reviewing UAT test results and address issues by partnering with Tech. team.

+ Work closely with internal/external partners and subject matter expertise to innovate, define, enhance & implement projects across WITA Solutions following Citi defined development life cycle.

+ Develops and designs standards & procedures, partnering with Tech Product Ownership to ensure that they are adhered to throughout the software development life cycle.

+ Continuously improve processes and strategies and explore and evaluate new data sources, tools, and capabilities in partnership with Tech Product Ownership.

+ Serve as WITA Solutions ambassador, socializing the program & product roadmap across stakeholders, sharing knowledge and answering questions.

+ Understand business needs, align with product roadmap & strategy, document requirements, test plans and communicate it to the Tech Product Ownership team.

+ Liaise with stakeholders on an ongoing basis to understand their needs and priorities as well as pro-actively manage expectations, obtain buy-in, gather feedback, and resolve issues.

+ Partner with WITA SLT & Product Management to define and prioritize WITA Solutions product backlog.

+ Provide business knowledge and experience during planning and execution.

+ Assist with problem determination and resolution efforts, in partnership with Tech Product Owners, when operational issues with integration solutions arise.

+ Assist with identifying opportunities to enhance business processes via integration and minimize the impact of integration on business processes.

+ Measure, monitor and report on implementation progress to senior stakeholders.

+ Liaise with stakeholders on an ongoing basis to understand their needs and priorities as well as pro-actively manage expectations, obtain buy-in, gather feedback, and resolve issues.

+ Acts as SME to senior stakeholders and /or other team members.

+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

+ Bachelors degree required. Masters degree is preferred.

+ 10+ Years of Experience, preferably in Financial Services and HR portfolio & projects.

+ Proven experience in overseeing the linking of cross-functional applications/systems

+ Experience in implementing Workday and/or Enterprise workforce management systems

+ Strong Technology/Workforce Management acumen

+ Strong expertise in Product Lifecycle Management (PLM) technologies, along with a solid understanding of global and regional processes and workflows.

+ Understanding of Citi’s Financial Planning processes is preferred.

+ Excellent communication and collaboration skills with the ability to navigate cross-cultural and cross-functional environments.

+ Strong leadership skills with a proven ability to influence and motivate others, delivering positive outcomes in complex projects involving business stakeholders, technology partners, and global and regional collaborators.

+ Proficiency in guiding several teams focused on product development, with a high level of comfort in steering multiple roadmaps.

+ Strong strategic thinking and organization skills

+ Able to drive a challenger and catalyst focus during all interactions related to business transformation.

+ Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.

+ Advanced MS Excel and MS PowerPoint required.

+ Program/Project Management Skills

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 29, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.