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Community and Experience Manager

Are you passionate about creating unforgettable events and engaging vibrant communities?

Would you like to play a key role in launching an exciting new event for DIY enthusiasts?

About the Team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the Role RX is launching a new consumer show—DIYCon—a high-energy, content-rich event for the next generation of home repair, renovation, and design enthusiasts. To build, grow, and engage this community, we're hiring an Experience Manager who will sit at the intersection of audience engagement, on-site experience design, and influencer/talent management.

This person will be the connective tissue between the audience, content creators, and the brand. From managing pre-show buzz and partnerships to curating interactive on-site moments and coordinating talent, this is a hands-on, high-visibility role for someone who thrives on building authentic connections and curating unforgettable moments

Responsibilities

+ Act as the voice of DIYCon, embedding yourself deeply in online and offline DIY/home improvement communities

+ Monitor and engage in real-time conversations across platforms (e.g. TikTok, Reddit, Instagram, YouTube comments, Discord, etc.)

+ Identify rising voices, niche subcommunities, and superfans to build relationships and seed advocacy

+ Actively participate in creator and audience dialogue: comment, repost, spotlight user content, answer questions, and spark excitement

+ Build and maintain relationships with VIPs, superfans, influencers, and micro-creators to foster an early ambassador program

+ Surface community insights, tone, and trends to inform programming, activations, and audience touchpoints

+ Represent the fan voice internally, ensuring that audience needs are addressed in the event and experience strategy

+ Manage autograph and photo-op areas, coordinate guest handlers and schedules, and support marketing with headshots and promo asset

+ Co-create and deliver immersive event moments: stage programming, meet & greets, creator lounges, fan activations

+ Serve as the primary point of contact for talent, agents, and representatives pre show and day of show

+ Organize and support guest panels, including logistics, scheduling, and special requirements.

+ Support contract negotiation and execution for talent guests.

+ Align budgets with leadership, oversee contracts and payments, and manage talent rider needed

Requirements

+ 3–5 years of experience in event management, talent relations, or convention/festival operations.

+ Strong organizational skills and proven ability to manage multiple priorities under tight timelines.

+ Excellent communication and relationship-building skills with talent, agents, and partners.

+ Budget management and vendor coordination experience.

+ Ability to work onsite during events, including evenings and weekends.

+ Passion for fandom and creating unforgettable fan experiences a plus.

If performed in New York, the pay range is $77,300 - $128,900. If performed in New York City, the pay range is $80,800 - $134,700. If performed in Rochester, NY, the pay range is $66,800 - $111,300.

This job is eligible for an annual incentive bonus.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.