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John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and using vendor capabilities based on the newest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you.

We are seeking a passionate and experienced Technical Product Owner to join our team and lead the delivery and ongoing optimization of our new business ingestion solutions (eApp, Quoting, Illustration, application requirements) for life insurance applications! You will be the technical champion for integrating new business seamlessly into our core systems, navigating the ever-evolving landscape of data ingestion methods and vendor partnerships, with a solid focus on electronic application (eApp) integration.

Office location: Boston - USA or Toronto - Canada

Work arrangement: Hybrid - 3 days from Office and 2 days from home.** **Remote working option is not available.

Position Responsibilities:

+ Accountable for all technical delivery on the platform enabling technology and business objectives as well as the ownership of vendor relationships including understanding and influencing the vendor roadmaps. This role will ensure our internal teams use any external platforms and products effectively to streamline workflows and achieve business goals.

+ Lead the technical evaluation and implementation of eApp integrations:

+ Develop a process for efficient ingestion of life insurance applications submitted electronically through agent portals, third-party distributors, or directly by consumers

+ Partner with eApp vendors to ensure seamless data transfer and mapping between eApp formats and our internal systems

+ Implement robust validation rules within the ingestion system to ensure data accuracy and completeness of eApps before processing.

+ Lead technical delivery including configuration, and integration of vendor products for eApplication, Quoting, Illustration to meet our specific business and technology needs.

+ Coordinating with vendors to integrate their products with our internal solutions and negotiating scope of work for given initiatives

+ Partner with various internal functions (e.g., Technology, Underwriting, Sales, Operations) to understand their workflows and tailor vendor platform for optimal use

+ Develop and maintain strong relationships with vendor support teams for timely resolution of technical issues

+ Provide ongoing training and support to end-users on vendor platform functionalities and standard methodologies.

+ Monitor system performance, identify optimization opportunities, and ensure seamless operation.

+ Know the latest on vendor platform roadmap and features and evaluate their potential benefit to the organization.

+ Develop and maintain user documentation for internal and vendor platform processes.

+ Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.

+ Ability to simplify/reduce/negotiate work needed with vendors and manage external partner’s tracking and backlog (technical analysis of backlog)

+ Participate in the review and reconciliation of vendor billing, hours used and challenge billable items to effectively manage vendor capacity and spend

+ Builds relationships with external technology vendors, ensuring effective collaboration, delivery of services, and alignment to contractual agreements. Manages vendor performance, negotiates contracts, and optimizes vendor relationships to support the organization’s technology goals

+ Brings an innovative approach to improving and elevating technology solutions and enablers

What we are looking for

+ Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

+ 8+ years IT industry experience

+ 5+ years of experience in a technical lead, technical product owner, platform owner or similar role working with external vendors and vendor solutions that enable business

+ Demonstrable experience with life insurance eApplication, Quoting, Illustration vendor platforms / products implementation, configuration, and administration

+ Solid understanding of life insurance industry workflows and processes, particularly relevant to the products being used

+ Excellent communication, collaboration, negotiation and interpersonal skills

+ Ability to translate business needs into effective solutions

+ Experience with program and agile delivery methodologies

+ Proficiency in troubleshooting and problem-solving

+ Excellent analytical and problem-solving skills

Preferred Qualifications:

+ Experience with ACORD Standard

+ Experience with Azure, AKS on Azure

+ Experience with cloud platforms (e.g., AWS, Azure)

+ Experience with DevOps principles and tools

+ Experience with version control systems (e.g., Git)

+ Experience with project tracking software (e.g Jira)

When you join our team:

+ We’ll empower you to learn and grow the career you want.

+ We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

+ As part of our global team, we’ll support you in shaping the future you want to see.

\#LI-Hybrid

\#LI-JH

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Ubicación principal

Boston, Massachusetts

Modalidades de Trabajo

Híbrido

Se prevé que el rango salarial esté entre

$104,860.00 USD - $194,740.00 USD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [email protected] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)

Permiso Familiar y Médico

Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Derecho al Trabajo

Verificación Electrónica (E-** **Verify** **)

Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Company: John Hancock Life Insurance Company (U.S.A.)