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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Operations Business Analyst is a technical resource supporting several of our Large Market Accounts. As a member of the dynamic Business Analyst Team, the Business Analyst is a subject matter expert in Analytics and Reporting (BI), Report Training, Database Management, KPI/Metrics, Root Cause Analysis, EDI/File Management, Chart of Accounts/GL Coding, and advanced Business Rules.

The Business Analyst will be required to master our freight payment software application (Syncada) and reporting tool (Cognos). This position will interface with internal support groups including Production, Data Exchange and Product Development to manage software application issues, service requests, troubleshooting, product enhancements and testing. Additionally, this position will evaluate processes/procedures and manage process improvement initiatives.

The Business Analyst will play a vital role in providing world-class service and support to our Freight Payment Customers.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Duties & Responsibilities

Provide technical assistance/expertise within the customer support team

Responsible for understanding the business needs of customers to help identify issues, focus on root cause analysis and propose solutions for resolution

Foster collaborative, cross-functional, creative environment within Business Analyst Group

Continuous improvement projects to reduce manual/inefficient processes

Analyze financial metrics to determine opportunities for continuous/process improvement

Participate in all phases of the development lifecycle; including requirements gathering, building, testing, client approval, implementation and documentation

Manage system applications and process including file research, data content issues, EDI on-boarding, etc.

Training of internal and external parties on processes and applications

Maintain and distribute customer dashboards

Report on Key Performance Indicators (KPI’s) – manage to objectives and targets set by AM

Process analysis and improvement – Review exception rates and suggest business rule changes

Special projects as assigned

Execute ad-hoc report requests through reporting tool (Cognos)

Communication with customer contacts and internal team members

Basic Qualifications

Bachelor’s degree, or equivalent work experience

Typically four or more years of related experience

Preferred Qualifications

Supply Chain or Financial/Freight Payment experience a plus

Strong technical skills, including experience working with software applications

Proficient in Microsoft Excel, Access, PowerPoint and Word

Data reporting and analysis experience

Experience with large databases a plus

Proven problem solving, root cause analysis and solution design skills

Strong written/verbal communication and interpersonal skills

Demonstrates composure and professionalism in high-pressure situations

Excellent organization and prioritization abilities

Self-starter and flexible

Works well in team environment

Proven customer service skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $75,905.00 - $89,300.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.