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Employment Type:

Full time

Shift:

Day Shift

Description:

Accountability Objectives:

Responsible for performing the Patient Access process, scheduling surgical and non-surgical procedures in SurgiNet.

Coordinating multiple services in proper sequence, and to all department's special needs for each service.

Collaborates with multiple departments to best utilize resources and facilities, while accommodating physician preference and patient needs.

Obtains accurate pre-registration and insurance information as well as procedure codes for billing.

Displays a courteous, professional manner, proactively developing customer relationships and giving high priority to customer satisfaction.

Position Qualifications:

Education:

High school diploma, GED or equivalent required.

Courses in word processing or medical terminology preferred. College classes desirable in a business, public relations, or medical field concentration.

Experience:

Experience scheduling in Cerner Enterprise or SurgiNet scheduling systems.

Ability to spell and type accurately, requires typing of 40 wpm with emphasis placed on accuracy.

Previous scheduling experience with medical terminology and ICD-9-CM and ICD-10-CM coding experience and knowledge of third-party payers preferred.

Special Skill / Aptitudes:

Ability to simultaneously gather verbal information through the use of the telephone and enter data into an on-line computer terminal.

Communication skills necessary in order to question patient/doctor's office in a pleasant courteous and caring manner in telephone conversation.

Good interpersonal skills necessary to interact tactfully when communicating information relevant to departmental policies and procedures.

Ability to organize tasks and retain a variety of detailed procedures as well as problem solve and devise acceptable solutions based on established policies and procedures.

Ability to work independently in a fast-paced environment.

Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran