"Alerted.org

Creating Peace of Mind by Pioneering Safety and Security

_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._

The Allegion Platform Operations Team is looking for an Atlassian product administrator maximizing the functionality and efficiency of Atlassian products, especially Jira, for our engineering and IT Stakeholders. As experts in the architecture, design, implementation, and operation of these tools, they ensure that our clients can effectively manage their projects and workflows to achieve optimal performance and alignment with their business goals. Our specialists collaborate with our Enterprise IT & Engineering product and help achieve our mission of greater satisfaction and trust in Allegion Software.

_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._

**What You Will Do** :

+ Independently manage full setup and customization of Jira projects.

+ Design and implement complex workflows, permission schemes, and screens.

+ Integrate Atlassian tools with other third-party services to enhance client systems.

+ Engage in specialized training for Confluence and other Atlassian tools to enhance integration capabilities.

+ Understand system architecture and assess upstream and downstream impacts when implementing solutions

+ Regularly update internal product teams and stakeholders on project status, ensuring transparency and alignment on deliverables.

+ Maintain a relationship with the Atlassian customer success team, staying informed of product updates and providing feedback to Atlassian to influence the product direction.

+ Serve as a bridge between technical teams and stakeholders to translate complex technical details into actionable insights.

+ Host workshops and training sessions for internal users to ensure effective use of implemented Atlassian tools.

+ Conduct detailed demonstrations of Atlassian products, showcasing their effectiveness and adaptability to prospective internal customer environments.

+ Begin mentoring junior team members, sharing insights and techniques for effective use of Atlassian products along with other platform tools.

+ Maintain and administer Atlassian tools to ensure they follow internal standards and policies, external compliance requirements, and enterprise best practices. This includes managing SSO, auditing accounts, maintaining a secure environment, and following group-based access control policies.

+ Support the migration of users and projects from legacy tools to Jira/Confluence.

+ Engage closely with the platform operations team and stakeholders, ensuring clear communication and successful execution of product requirements and acceptance criteria.

+ Build programmatic and technical subject matter expertise through research and fact-finding to produce concise, accurate requirements and systems documentation. Maintain technical documentation, ensuring it is up to date with systems iteration and evolution.

+ Establish an understanding of user needs, behaviors, and pain points, in addition to an understanding of overarching goals of the program, to build and guide product strategy and product requirements. Complete gap analyses to ensure requirements comprehensively solve business problems.

+ Build a trusting, open, and communicative relationship with internal customers and stakeholders to effectively communicate and clarify requirements between all engaged parties.

+ Communicate effectively across cross-functional teams and align everyone towards shared goals and effectively define, refine, and execute product requirements. Recognize opportunities to improve collaboration and introduce new collaboration approaches / processes.

What you need to succeed:

+ Capable of architecting and deploying comprehensive Atlassian JIRA processes across multiple teams or departments.

+ Can lead complex migrations and upgrades without supervision.

+ Can develop custom plugins and scripts to extend functionality of Atlassian products.

+ Pursues continuous learning on new Atlassian releases and cross-functional tool integrations.

+ Cross functional team leadership driving strategic discussions on project integration and aligning Atlassian tooling with business processes.

+ Facilitation of workshops for change management/training to improve ROI on Atlassian investment.

+ Developing communication strategies to ensure key stakeholders are engaged and updated with key tooling changes. Leading the technical implementation, articulating the value proposition of Atlassian solutions in solving complex business challenges.

+ Creating mentoring programs, focusing on advanced Atlassian skills and certifications.

+ Teaching best practices, using tools and techniques effectively, and supporting less experienced platform operation team members in their professional development.

+ Can lead large-scale projects and influences organizational strategies related to Atlassian product usage.

+ Bachelor's degree in Business, Marketing, Engineering or Technical field

+ 5 - 10 years combined experience in product management, marketing, business, or customer service, including software implementation or product ownership

+ Scrum certification

Allegion is a Great Place to Grow your Career if:

+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

+ You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What** **You’ll** **Get from Us:

+ Health, dental and vision insurance coverage, helping you “be safe, be healthy”

+ Unlimited Paid Time Off

+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

+ Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

+ Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

+ Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

+ Life Insurance – Term life coverage with the option to purchase supplemental coverage

+ Tuition Reimbursement

+ Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards

+ Employee Discounts through _Perks at Work_

+ Community involvement and opportunities to give back so you can “serve others, not yourself”

+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

_Not sure if your experience perfectly aligns with the role?_ _Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if_ _you’re_ _excited about this role but your_ _past experience_ _doesn’t_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ([email protected]) .

• Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

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We are Allegion.

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

We are Allegion.