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PERMIT TECHNICIAN

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PERMIT TECHNICIAN

Salary

$21.98 - $22.66 Hourly

Location

Houston, TX 77002

Job Type

Full Time

Job Number

37380

Department

Houston Public Works

Opening Date

10/22/2025

Closing Date

10/28/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Accepting Applications from: All Persons Interested

Service Line/Section : Houston Permitting Center/Infrastructure & Development Services

Reporting Location : 1002 Washington Avenue, 3rd Floor

Workdays & Hours : Monday – Friday, 8:00 am – 5:00 pm

* Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

T his position reports to the Houston Permitting Center, within the Infrastructure & Development Services section. The Permit Technician performs a variety of technical, administrative, and customer service duties related to the acceptance, review and processing of permit applications. The Permit Technician supports both Taps and Meters and Impact fee administration groups, architects, engineers, contractors and the public by providing accurate information and feedback on permit requirements, plan review process, and the Wastewater Capacity Reservation application process. Work involves exercising sound judgment, ensuring compliance with regulations, and maintaining confidentiality when handling sensitive customer and project information.

Key Responsibilities include:

Customer Assistance & Communication - Providing general information on City permit procedures, codes and guidelines through the phone, email and in -person communication. Researches, analyzes, and resolves standard customer problems and inquiries. Assist applicants in processing water meter permits applications, WCR applications, bond documents, and water meter easement documents. Verifies contractor’s business licenses, insurance coverage, and other eligibility requirements. Submits completed permit applications for payment and inspection. Recognizes permit system issues, submit Service Now tickets, and facilitates remedies.

Document & Records Management – Records, logs, and maintains various permit-related data, documents or reports. Prepares and processes administrative documents requiring knowledge of departmental operations, procedures, codes and ordinances.

Work Order Functions – Creates workorders and permit numbers; may contact outside companies to verify documentation to release services on submitted permits.

Support Function – Understands the function of all sections within Infrastructure & Development Services and responds to questions on procedures, application requirements, and permit status. Provides feedback and technical support to customers, architects, engineers, and contractors regarding preliminary plan designs. Performs other related duties as assigned.

WORKING CONDITIONS

This position involves routine walking, periods of sitting, and occasional stooping or bending. Occasional light lifting, such as three or four reams of papers or books (up to 40 pounds or equivalent weight) may be required.

This is a Houston Public Works Emergency Management position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Two years of experience as a Permit Technician Aide or in customer service are required.

An Associate degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference may be given to applicants who have experience designing or reviewing plans for sanitary sewer and water utilities and/or proficiency using GIS; possess excellent technical writing skills, communication and research skills, and the ability to interpret and explain City procedures.

Knowledge of the following systems: INFOR, HOU-Permits, i-Permits, Project Dox and ILMS. Knowledge of how to research using GEO cortex, and H.C.A.D.

Preference will be given to applicants with an Associate degree in Building Inspection.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment evaluation.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting:

http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.

If you need special services or accommodations, call 832-393-6015. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Please select your highest level of education.

+ Less than a High School diploma/GED

+ High School diploma/GED

+ Associate degree

+ Bachelor's degree or higher

02

How many years of experience do you have as a Permit Tech Aide or in customer service?

+ Less than 2 years

+ 2 years, but less than 4 years

+ 4 years, but less than 6 years

+ 6 years, but less than 8 years

+ 8 years or more

+ No experience

03

How much experience do you have in Plan Development, Plan Review, Residential, Commercial Construction, Construction Permitting, or Inspections?

+ No experience

+ Less than 2 years

+ 2 to 4 years

+ 4 years or more

04

How many years of experience do you have reading and understanding architectural or engineering plans?

+ No experience

+ Less than 2 years

+ 2 to 4 years

+ 4 years or more

05

Which of the following software applications are you proficient in? (Check all that apply)

+ Word

+ Excel

+ Access

+ PowerPoint

+ Outlook

+ Adobe Acrobat Professional

+ MS Teams

+ None of the above

06

What is your proficiency in MS Word?

+ No experience

+ Beginner (e.g. creating new documents, formatting, page layout, etc.)

+ Intermediate (e.g. adding headers/footers, page numbering, modify template, etc.)

+ Advanced (e.g. creating mail merge, track changes, document protection, etc.)

07

What is your proficiency in MS Excel?

+ No experience

+ Beginner (e.g. moving/copying data, applying cell borders, simple formulas)

+ Intermediate (e.g. transposing data, creating outlines to summarize/consolidate data, using functions to format text)

+ Advanced (e.g. validating data, importing/exporting XML data, running/recording macros)

08

What is your proficiency in MS PowerPoint?

+ No experience

+ Beginner (e.g. create new presentation, navigate within presentation, formatting characters, etc.)

+ Intermediate (e.g. modify/save template, assign transition to a slide, etc.)

+ Advanced (e.g. insert sound file, embed all/part of a file from another program, add CD audio, etc.)

09

What is your proficiency in MS TEAMS?

+ No experience

+ Beginner (e.g. scheduling a meeting, chatting during a meeting, sharing content etc.)

+ Intermediate (e.g. modify/save template, assign transition to a slide, etc.)

+ Advanced (e.g. creating a team’s channel, archiving information, using collaboration tools etc.)

10

Are you mathematically inclined and do you possess strong research and analytical skills?

+ Yes

+ No

11

Please describe your approach when learning something new at the workplace (software, processes, subject matter, etc.)

12

Please describe your familiarity with the City of Houston Code of Ordinances and the Infrastructure Design Manual (IDM) as they pertain to water and sanitary sewer systems.

13

Please describe your experience with land base mapping software. (Example GIS, ARCGIS, GIMS). Stating please see application will not be accepted.

14

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

15

Please describe your writing proficiency and explain what steps you take to ensure clarity and accuracy

Required Question