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Our client, a leader in financial services, is seeking a dedicated and motivated Senior Contact Center Specialist to join their team. As a Senior Contact Center Specialist, you will be an integral part of the Commercial Operations department supporting clients with cash management, ACH, and Commercial Card services. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused mindset, which will align successfully within the organization.

Job Title:Senior Contact Center Specialist

Pay Range:$22./h ron W2

Duration: 6+ months contract with possible extension

Description:

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

You will also be responsible for (but not limited to) the following:

• Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.

• Research and train clients on all products offered.

• Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.

• Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.

• Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.

• Proactively advise management of impending problems or obstacles to meeting service standards.

Qualifications

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.

• 5 Years of customer service and Call Center experience; banking experienced preferred

• Excellent phone communication and listening skills

• Ability to prioritize and manage daily workload

• Ability to multi-task and work independently in a fast-paced work environment

• Computer proficiency and acumen

• Self-motivated attitude with a desire to succeed

• Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)

Education

High School (GED Equivalent), Bachelor’s Degree preferred.

Upon completion of waiting period, consultants are eligible for:

+ Medical

+ Dental Plan

+ Vision Plan

+ 401(k)

+ Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.