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NY HELP No

Agency General Services, Office of

Title Visitors Services Assistant 1 (VID 201012)

Occupational Category No Preference

Salary Grade NS

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $19.35 to $19.35 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 40

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Empire State Plaza, Concourse Room 120

City Albany

State NY

Zip Code 12242

Duties Description Duties include but are not limited to: • Conduct guided tours of the New York State Capitol, the Empire State Plaza, the Executive Mansion, the Governor Nelson A. Rockefeller Empire State Plaza Art Collection, and Special Tours as needed. • Give directions to visitors regarding the Empire State Plaza, the Capital District and New York State. • Responds to requests for state and legislative telephone numbers. • Provide engaging and thorough tour presentations to groups and provides assistance to elderly, disabled and special groups when required.• Staff New York State Capitol, the Plaza Visitor Center and the Empire State Plaza’s Information Sites. • Answer questions from visitors concerning sites, activities, etc. • Keep record of the number of visitors. • Provide security and safety services for visitors. • Ensure that the proper safety and/or evacuation procedures are followed in the event of an emergency. Immediately informs Capital Police of any suspicious person, dangerous situation, medical emergency, vandalism, etc.• Handle administrative duties in Plaza Visitor Center and Info Booths. • Take phone reservations for Capitol tours; handle various phone inquiries. • Generate tour confirmation letters; keeps visitation statistics for all tours and generates daily reports for visitation; monitors an online reservation system. • Monitor inventory of Plaza-related tourism brochures and distribute brochures and posters to Info booths. Serves visitors to the Empire State Plaza and occasionally provides retail assistance in the Visitor Center.

Minimum Qualifications Two years of experience* in the visitor/customer service environment in a cultural institution.*Substitution: College study may be substituted for up to two years of general experience based on 30 semester credit hours being equal to one year.

Additional Comments Tour Guide training will be provided to the selected candidate. The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/ZP

Telephone 518-473-5282

Fax 518-486-1631

Email Address [email protected]

Address

Street NYS Office of General Services, HRM

40th Floor, Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a resume and cover letter to [email protected] detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.