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Description

Lead the strategic direction for candidate communications and experience within Amazon's Talent Acquisition Technology organization. In this pivotal role, you will reshape how Amazon engages with millions of candidates globally, driving innovations that transform the hiring experience at Amazon's unmatched scale. You will own critical technology solutions that enable Amazon to identify, attract, and hire exceptional talent who will ultimately serve our customers better. Your vision will directly impact Amazon's ability to build high-performing teams across the company through reimagined candidate journeys, personalized communications, and intuitive self-service experiences.

Key job responsibilities

As the leader of the Candidate Communication product, you will define the vision and roadmap for communications solutions that scale across Amazon's global hiring operations. You'll spearhead product innovation by designing digital experiences that revolutionize how candidates discover, engage with, and navigate Amazon's hiring process. Your product vision will deliver next-generation self-service platforms, intelligent communication systems, and personalized digital touchpoints. You'll need to embrace emerging technologies and design thinking to create intuitive, frictionless experiences that delight candidates by increasing the speed and quality of their interactions with Amazon. You'll integrate AI technologies strategically to enhance personalization while establishing a unified technology foundation with complete visibility across all candidate interactions. Working cross-functionally with engineering, design, and recruiting teams, you'll champion a product-led approach to solving complex hiring challenges at scale. You'll drive architectural decisions ensuring scalability and security while enabling rapid innovation and experimentation. By connecting these innovations directly to key hiring metrics, you'll develop data-driven insights that improve talent acquisition outcomes, reduce operational costs, and support evolving business needs—ultimately transforming how Amazon competes for top talent globally.

A day in the life

Your calendar reflects the multifaceted nature of product leadership—shifting seamlessly between strategic and tactical. You toggle between analyzing candidate journey metrics and collaborating with engineers on a critical service degradation. You navigate competing priorities from recruiting directors and hiring managers. You carve out focused time to review UX prototypes for a self-service feature, providing feedback that balances candidate delight with technical feasibility. Between meetings, you draft a business case for expanding your AI personalization engine and respond to Slack threads where your team debates implementation approaches. A quick coffee chat with a peer in recruiting operations yields valuable insights about field challenges. Throughout it all, you remain anchored by the knowledge that each improvement to your platform impacts millions of candidate experiences and ultimately, Amazon's ability to secure exceptional talent.

About the team

Workforce Solutions (WS) empowers our customers by providing integrated, people-focused solutions that streamline hiring processes for WW Stores, AWS, Devices, and Talent Acquisition. As stewards of the employee lifecycle and experience, we drive initiatives that promote transparency and efficiency in career mobility, workforce engagement, and operational needs management. We prioritize customer-centricity by tailoring our capabilities and processes to align with their preferences and behaviors. Our approach is to start with the customer's needs and match individuals to the right opportunities through our services.

Basic Qualifications

- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- 2+ years of technical product or program management experience

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

- Experience in building and driving adoption of new tools

- Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

- 5+ years of end to end product delivery experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.