"Alerted.org

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

By applying to this position please understand that you are not applying to an active current opening at Sprinklr but you are adding yourself to a talent pool. We use talent pools to connect with potential candidates for future opportunities. We look forward to connecting with you and thank you for your interest in a position at Sprinklr!

Sprinklr is looking for a Lead Value Consultant to drive customer outcomes and account health, retention & growth within our Americas sales theater, and occasionally within other theaters.

Tea** **m overview

The Value team is Sprinklr’s Center of Excellence (CoE) for value-based selling and success. We have two main motions:

+ **Engagements:** We partner with pods (account teams) to help our most strategic customers understand and articulate the full value of the platform; and

+ **Value at scale:** We empower account teams with playbooks, tools and training for building strategic partnerships grounded in measurable outcomes.

Role** **d** **escription

In this role, you will be responsible for:

+ Delivering engagements for our most importantaccounts;

+ Building repeatable outcome-based selling and success best practices; and

+ Deploying these best practices at scale through self-service playbooks and tools, enablement/coaching and other initiatives.

Main** **r** **esponsibilities

(1) Delivering engagements for our most important accounts:

- Work with our Americas sales leadership to prioritize accounts/deals to support.

- Partner with pods on customer engagements for the prioritized accounts/deals, e.g.:

+ _Strategic_ _account & renewal p_ _lanning_ _:_ Define a clear plan for driving account health, retention & growth in the near and longer terms.

+ _Outside-in_ _executive point of view:_ Build and present a customer-first, value-based, point of view aimed to inspire the C-suite to transform the front office with Sprinklr.

+ _Strategic partnership vision & roadmap_ : Co-create and co-present with the customer a joint vision, roadmap and future state architecture for a strategic partnership.

+ _Value_ _R_ _ealization_ _Assessment_ _:_ Conduct an adoption health check of Sprinklr capabilities in the current contract, and co-create and co-present with the customer a cost benefit analysis of adopted capabilities and the value potential of unused capabilities.

+ _Business case_ _/ Business Value Assessment_ _:_ Co-create and co-present with the customer a cost benefit analysis of other Sprinklr capabilities that could accelerate the customer’s strategic priorities.

+ _Executive meetings_ _&_ _workshops:_ Prepareand facilitate meetings and workshops with customer executives that drive awareness, alignment and commitment on how customers can achieve their goals with Sprinklr, such as Executive Business Reviews.

+ _Strategic_ _RFP response support_ : Prepare and present an executive-grade response to a strategic RFI/RFP.

+ _Executive_ _p_ _roposal_ : Prepare and present an executive-grade commercial proposal to executive buyers, both in the business and IT.

(2) Building repeatable outcome-based selling and success best practices:

+ Based on the delivery of engagements, build/pilot/contribute to,and maintainplaybooks designed to improve account health, growth and retention, such as Business case playbooks for specific solutions & industries.

+ Develop and reinforce an ongoing feedback loop to improve the impact of these playbooks.

(3) Deploying these best practices at scale through self-service playbooks and tools, enablement/coaching and other initiatives:

+ Build processes that empower first line managers to deploy these playbooks with their accounts, andenable first line managers on the playbooks and processes.

+ Support the configuration and maintenance of outcome-based success and selling tools, which may include building value models for new solutions.

+ Partner with Sales Enablement to develop enablement strategies across sales regionsto share best practice content and drive adoption at scale, which may include building online courses and other self-service mechanisms.

+ Coach specific account teams on how to drive account health, retention and growth though office hours or 1:1 back-office coaching sessions.

+ Build and deliver accelerators that allow multiple account teams to efficiently apply playbooks and tools to their accounts at the same time.

Desired** **skills & experience

+ 7+ years of relevant experience in (1) Value Consulting/Value Engineering with a leading SaaS vendor and/or (2) a top tier management consulting firm with exposure to front-office processes and cloud technologies, and/or a (3) customer-facing sales/presales role with a leading SaaS vendor, focusing on strategic customers and prospects.

+ Strong experience building ROI models, business cases, value realization assessments, and customer points of view across industries.

+ Demonstrated ability to engage credibly with C-Suite audiences and simplify complex topics.

+ Excellent communication skills with a talent for telling compelling value-led stories.

+ Strong presentation and facilitation skills, including executive meetings and workshops.

+ Proven success collaborating cross-functionally with Sales, Success, Solutions Consulting, and Product teams.

+ Track record of delivering measurable impact on account retention and growth.

+ Proficiency with cloud collaboration tools (e.g., Office 365, digital productivity platforms).

+ Bachelor’s degree required; MBA or other advanced degree preferred.

Who you are

+ Curious and analytical, comfortable deriving insights from data to inform strategy.

+ Obsessed with quality; always building for best practice in everything you do, regularly challenging yourselves and others – constructively.

+ A builder, who produces significant amounts of tangible outputs out of very little; you’re not afraid of “blank pages”.

+ A proactive self-starter, eager for feedback and mentorship, with a natural curiosity and openness to fresh ideas and opportunities.

+ Reliable and organized, able to manage multiple priorities and communications without losing focus.

+ Confident in sharing alternative perspectives with senior leaders and customers, and are quick to support colleagues in high-stakes moments.

+ Adaptable in the face of ambiguity and able to pivot quickly between initiatives.

+ Well-organized and flexible; able to move from initiative to initiative without delay.

+ Energized by meeting colleagues and customers in person wherever possible.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:

+ Lead a new category of enterprise software that we call Unified-CXM.

+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

+ Create a culture of customer obsession, with trust, teamwork and accountability.

**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .

To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .

**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

$110,000 - $146,000 - $183,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, and skills of our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

**Warning about Recruiting Scams** : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .