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Veteran Affairs Specialist

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Veteran Affairs Specialist

Salary

$57,311.00 - $80,021.00 Annually

Location

100 Mack Avenue, MI

Job Type

Certified-Regular Civil Service

Job Number

021025413050CRIO11258JT2

Department

Human Rights Dept

Division

Civil Rights, Inclusion,

Opening Date

10/22/2025

Closing Date

10/27/2025 11:59 PM Eastern

Bargaining Unit

0500

+ Description

+ Benefits

+ Questions

Description

Veteran Affairs Specialist

The Veteran Services & Technical Support Specialist is a hybrid role providing direct assistance to veterans and ensuring technical support for the operations of the Veterans Affairs Office. This position ensures veterans are connected to critical services while also supporting staff and veterans in navigating digital tools, case management systems, and virtual service platforms.

Examples of Duties

+ Serve as the primary point of contact for veterans accessing services, offering guidance and support tailored to individual needs.

+ Assist veterans with applications, benefits navigation, and document completion.

+ Connect veterans with resources such as housing, employment, healthcare, and education.

+ Provide technical support for staff and veterans, including troubleshooting software and hardware issues.

+ Support virtual and hybrid meetings, ensuring proper setup and functionality of AV and conferencing tools.

+ Maintain accurate digital case files using case management software.

+ Train staff on technology tools used in service delivery.

+ Monitor data security and ensure compliance with information privacy standards.

+ Coordinate with IT departments on system upgrades or issues affecting service delivery.

12. Works on special projects individually or as a team leader or member.

Minimum Qualifications

Bachelor’s Degree, preferably in human resources, employee relations, public administration, business management, business administration or a related field. Advanced training or continuing education in human resources management or labor laws and practices preferred.

Three (3) years of experience facilitating and/or providing technical support in the management of human resources and/or labor relations services in multiple functional areas including, but not limited to, work place violence and discrimination and harassment or in the adjudication of legal matters related to the provision of those services.

Preferred:

+ Minimum of 2 years of experience in a direct services support role.

+ Familiarity with veteran support systems and benefits processes.

+ Strong technical troubleshooting skills and understanding of digital platforms.

+ Ability to communicate complex information in a clear, supportive manner.

+ Experience working with diverse and vulnerable populations.

+ Proficiency in Microsoft Office, Zoom, and case management systems.

+ Ability to maintain confidentiality and exercise sound judgment.

Supplemental Information

Evaluation Plan

+ Interview: 70%

+ Evaluation of Training, Experience & Personal Qualifications: 30%

+ Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

+ Veteran Points: 0 – 15 points

+ Detroit Residency Credit: 15 points

LRD: 12/13/2023

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

+ Medical - Eligible for hospital, surgical, and prescription drug benefits.

+ Dental

+ Vision

INSURANCE

+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

+ Sick Leave

+ Vacation

+ Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;

- At age sixty (60) if you have at least ten (10) years of service, or

- At age sixty-five (65) with eight (8) years of service.

• In the event of disability, other eligibility rules apply);

- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

Please indicate your highest level of education completed

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

+ PhD/J.D.

+ No Education experience

02

How many years do you have serving Veterans?

+ None

+ 1-2 yrs

+ 3-4 yrs

+ 5 plus

03

How many years of experience do you have with resources for housing, employment, healthcare, and education?

+ None

+ 1yr

+ 2-3yrs

+ 4 plus

Required Question

Employer

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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