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Overview

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.

Responsibilities

+ Provides operational support that directly affects the business unit functions.

+ Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices

+ Identifies, researches, and documents operational correlations and may administer operational workflow and functions

+ Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution

+ Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures

+ Assists in the development of user requirements; may test new/enhanced systems and assist in training staff

+ Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues

+ Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units

+ Serves as a backup to other staff members during peak business volume

+ Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products.

+ Researches, gathers, and synthesizes data; presents conclusions and recommendations to management

+ Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports

+ Reviews studies, reports, and surveys and provides summaries to department leadership

+ Supports projects and initiatives within the business unit and/or across the organization.

+ Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers

+ Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities

+ Researches audit findings, prepares response, and forwards to management

+ Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses

+ Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements

+ Works under limited supervision, with discretion, to achieve results and/or improve efficiency

+ Provides support for the implementation of projects that may impact cross functional teams

+ Presents alternatives and recommendations to solve problems of limited to moderate complexity, size, or scope

+ Works with cross-functional teams and management to provide support in developing a course of action

+ Performs other related duties as assigned.

Qualifications

+ Basic understanding of training techniques and practices

+ Ability to use, interpret, and explain regulations, instructions, policies, and procedures and to present findings and conclusions clearly and concisely

+ Demonstrated work experience that required good research, planning, organization, and problem solving skills

+ Skills interpreting instructions and procedures to accomplish assignments

+ Strong written, verbal, and interpersonal skills

Desired Qualifications

+ Education above the high school level with course concentration in business or related field

+ Knowledge of, and experience with, credit union or retail banking operations

+ Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• Fortune Best Workplaces for Women ™ 2024

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2024 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27132