• Mortgage Training Manager

    M&T Bank (Williamsville, NY)


    Position Summary

    We are seeking a dynamic and experienced Training Manager to lead the development, management, and delivery of training programs for our mortgage originations team. This role will oversee a team of 3–5 training professionals and work closely with sales, operations, and mortgage staff to ensure training initiatives align with business line priorities and performance objectives.

    Key Responsibilities

    + Lead and manage a team of training specialists responsible for instructional design, facilitation, and training logistics.

    + Collaborate with business line leaders to identify training needs and align programs with strategic goals.

    + Oversee the creation and continuous improvement of training content for sales, operations, and mortgage staff.

    + Ensure training delivery methods (in-person, virtual, on-demand) are effective and scalable.

    + Monitor training effectiveness through performance metrics, feedback, and post-training assessments.

    + Maintain compliance with regulatory and internal policy requirements in all training materials.

    + Manage training calendars, resource allocation, and reporting for training activities.

    + Foster a culture of learning and professional development across the originations team.

    Required Qualifications

    + A combined minimum of 7 years' higher education and/or work experience including a minimum of 3 years' training or technical support work experience inclusive of at least 2 years of supervisory experience.

    Preferred Qualifications

    + Bachelor’s degree in Business, Education, or related field; Master’s preferred.

    + 5+ years of experience in mortgage operations or sales training, with at least 2 years in a leadership role.

    + Strong understanding of mortgage origination processes and regulatory environment.

    + Proven ability to manage teams and drive performance through training.

    + Excellent communication, facilitation, and project management skills.

    + Experience with LMS platforms and instructional design tools.

    Preferred Skills

    + Certification in training or instructional design (e.g., CPTD, ATD).

    + Familiarity with Encompass, Blend, or other mortgage technology platforms.

    + Ability to analyze performance data and translate insights into training strategies.

     

    M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,985.72 - $119,976.20 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

     

    Location

     

    Williamsville, New York, United States of America

     

    M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.