• Clinical Business Operations Representative 3

    University of Miami (Miami, FL)


    Current Employees:

    If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

     

    The Department of Surgery has an exciting opportunity for a Clinical Business Operations Representative 3 (H) position. The incumbent facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 (H) assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

    CORE JOB FUNCTIONS

    + Assists the department in managing expectations surrounding pre- and post-patient care.

    + Obtains or reviews all patient demographic information, insurance information, and referral numbers.

    + Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

    + Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

    + Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

    + Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

    + Provides coverage for responsibilities of co-workers when assigned or as need arises.

    + Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

    + Maintains confidentiality of all information.

    + Adheres to University and unit-level policies and procedures and safeguards University assets.

     

    This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

    CORE QUALIFICATIONS

    + High school diploma or equivalent required

    + Minimum 2 years of relevant experience

    DEPARTMENT ADDENDUM

    Department Specific Functions

     

    Answer incoming telephone calls by the 4th ring. Confirm appointments daily Call No Shows daily to reschedule their missed appointments Work on disposition notes to ensure return to clinic appointments have been made Make sure appointments are scheduled correctly using the SDG (Site Disease Group) so that nurse navigation can do intake and obtain records Review schedules to confirm appointments are scheduled in the correct slot. This allows for the new patient slots to be available for new patients. Work up and respond to a high volume of incoming emails from providers, navigation, clinics, appointment escalation requests and patient emails Rescheduling patients affected by PLR clinic closures Respond to secure chat messages sent by providers, nurses and clinic personnel

    Department Specific Qualifications

    + Minimum 2 years of relevant experience

    + Bilingual preferred

    #LI-GD1

    The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

     

    UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

     

    The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

    Job Status:

    Full time

    Employee Type:

    Staff

    Pay Grade:

    H5