• Housing Case Worker

    Chautauqua Opportunities (Jamestown, NY)


    Housing Case Worker

     

    Jamestown, NY (http://maps.google.com/maps?q=Jamestown+NY+USA+14048)

    Description

    Chautauqua Opportunities, Inc.

     

    Housing & Emergency Services Division

    Position Data:

    Title: Housing Case Worker

     

    $18.44 per hour 35 hours/ week

     

    Grade: 6 Exempt: _______ Non-exempt: __X_____

     

    Reports to: ____ Homelessness Services Manager

     

    ____ Housing Services Manager

    Basic Function or Position Summary:

    Support housing programs by verifying customer eligibility for housing services,

     

    supporting customers with information on housing options, and ensuring customer files

     

    are in compliance with contractual requirements.

    Security Clearance:

    • Access Level 4 - V,A,C

    Position Responsibilities and Specific Duties:

    • Assist customers with creating individualized housing plans.

    • Determine eligibility for rental subsidy and assistance programs

    • Support customers in housing searches

    • Assist with providing educational workshops on tenant/landlord roles and

     

    responsibilities.

     

    • Maintains regular contact with local landlords and other housing service providers

    • Assist customers with basic budgeting activities

    • Maintain timely and accurate documentation of all customer service activity,

     

    and ensure that customer records are complete, accurate, and in compliance

     

    with contractual requirements.

     

    • Maintain knowledge and complies with regulations, policies and procedures.

    • Maintain knowledge of local resources and refer customers to services and agencies

    that will support customer’s goals

    • Verify customer contractual eligibility for services

    • Maintain customer contacts in accordance with assigned contractual and agency

    expectations

    • Calculate rental subsidy amounts

    • Maintain wait lists, as needed, within assigned services

    • As required by regulation or contract, perform electronic background checks and

    income verification of customers

    • Compilation and data accuracy checks for submission of reports in assigned

    contractual areas

    • Promotes agency mission.

    • Maintains confidentiality and complies with the code of ethics.

    • Maintains consistent professional customer service.

    • Job performance incorporates integrated service delivery model while promoting self-

     

    sufficiency.

     

    • Other duties as designated by supervisor

    Key Working Relationships:

    A. Internal: Housing & Emergency Services Staff and Managers; Navigators

    B. External: Department of Social Services case workers, other non-profit direct

     

    service workers.

    Supervisory Scope:

    A. Number of staff supervised: 0

     

    Titles supervised: NA

    Organizational Responsibilities:

    • Adheres to all policies and procedures

    • Gathers appropriate documentation and tracks outcomes

    • Participates in organizational committee structures as appropriate

    • Participates in organizational and divisional management systems

    Requirements

    Knowledge, Skills Required:

    • H.S. Diploma or equivalent required.

    • Associate’s degree in Sciences, Business, or Human Services preferred

    • Minimum of one year of work experience in human, social or customer services

     

    required.

     

    • Strong interpersonal, communication and customer relations skills

    • Strong computer skills, including word processing, data entry and spreadsheet in a

    windows environment

    • Ability to develop and maintain & engage in positive relationships with people from

    various backgrounds

    • Bilingual preferred

    Physical

    • Ability to lift up to and including 10-25 pounds of physical effort

    Special Requirements:

    ? Within one year, complete Financial Social Work training.

    ? Within six months, complete HCV Specialist certification, if applicable.

    ? Must be able to obtain a LexisNexis clearance.

    ? Reliable transportation

    ? Must be able to provide consistent even-tempered customer service at all times.

    ? Pre-employment physical exam and TB testing, if primary work location is at Hope

     

    Haven Shelter.

     

    ? Ability to obtain and maintain physical exam annually, if primary work location is at

     

    Hope Haven Shelter.

     

    ? Works compassionately with a diverse population.

    ? Experience navigating community programs.