"Alerted.org

Description

We are looking for a skilled Billing Manager to oversee and optimize the operations of our billing department. HDQ is located in Washington, but role is remote with 8-5 CST schedule. This role requires a detail-oriented leader who can manage invoicing, payment processing, and compliance while driving improvements in efficiency and team performance. The ideal candidate will bring expertise in billing systems, regulatory standards, and client communication to ensure seamless financial operations.

Responsibilities:

• Supervise daily billing operations, ensuring accurate and timely invoicing for clients, including employers, plan sponsors, and carriers.

• Manage payment processing and collections to maintain a stable cash flow and minimize overdue balances.

• Oversee the integration and accuracy of billing data across systems such as PensionPro, FT Williams, and NetSuite, resolving discrepancies as needed.

• Ensure compliance with federal, state, and industry regulations, including fiduciary standards and fee structures, through regular audits and risk mitigation efforts.

• Lead and mentor a team of billing specialists, providing training, performance feedback, and fostering a collaborative work environment.

• Develop clear communication materials for clients to explain billing processes, fee schedules, and payment expectations, addressing inquiries promptly.

• Prepare detailed reports on billing performance metrics, payment trends, and outstanding balances to support data-driven decision-making.

• Identify opportunities for process improvements, including automation and the integration of advanced billing technologies.

• Assist with onboarding new clients by setting up billing profiles and ensuring a smooth transition into billing operations.

• Collaborate with internal teams such as client services, accounting, and IT to align billing practices with organizational goals.

Requirements

• A minimum of 5 years of experience in billing operations or a related field.

• Current TPA Experience - required.

• Strong knowledge of billing functions, including invoicing, collections, and payment processing.

• Proficiency in billing software and systems such as PensionPro, FT Williams, and NetSuite. Advanced Excel.

• Familiarity with regulatory standards and compliance requirements, particularly in fiduciary and fee structures.

• Proven ability to manage and lead a team, including training and performance management.

• Excellent communication skills for client interactions and cross-functional collaboration.

• Analytical mindset with the ability to generate and interpret financial reports and metrics.

• Experience in process improvement and implementing technology solutions to enhance efficiency.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .