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Overview

It is the responsibility of the Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Banker I promotes strong customer relationships by conducting a wide array of customer transactions, recommending products and services as appropriate, and assisting customers with questions and problem resolution.

Responsibilities

Customer Experience

Develops an understanding of customers’ needs and expectations, ensures that products and services are offered that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate.

Operational Excellence

Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies.

Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.

Teamwork

Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.

Credibility

Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals.

Decision Making

Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate.

Miscellaneous

Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Requirements

Education

+ High School Diploma or its equivalent is Required

+ some college

Work Experience

+ 6-12 months teller or similar customer service-related experience within banking; or a recent graduate of the Banker Trainee Program is Required

Knowledge, Skills, and Abilities

+ Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.

+ Demonstrated customer service, sales, organizational, communication, and interpersonal skills.

+ Must possess strong attention to detail.

+ Must possess at least intermediate technology skills, including knowledge of Microsoft Office.

+ Must be able to work extended and weekend hours.

+ Scheduling and work location flexibility required.

+ Must be able to sit for extended periods of time.

+ Must be able to stand for extended periods of time and lift 25 pounds.

Licenses and Certifications

+ Must attain designation of Notary Public within 6 months. Required

EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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**Location** _US-MA-Natick_

**Req #** _5569_

**Category** _Community Banking - Tellers/CSR/Branch Management_

**Position Type** _Full Time_

**Standard Working Hours** _Full Time 35-40hrs/Wk: Monday, Tuesday, Wednesday and Friday between 8:15AM-5:00PM, Thursday between 8:15AM-6:30PM and a minimum of 2-3 Saturdays per month 8:30AM-12:30PM._