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Total Rewards Specialist

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Total Rewards Specialist

Salary

$66,293.38 Annually

Location

Asheville, NC

Job Type

Full Time

Job Number

2025-01738

Department

Human Resources

Division

Human Resources Admin

Opening Date

10/22/2025

Closing Date

11/5/2025 5:00 PM Eastern

+ Description

+ Benefits

+ Questions

Summary

About this Opportunity:

The City of Asheville is seeking qualified applicants for the position of Total Rewards Specialist. The Total Rewards

Specialist supports administration and maintenance of the City’s compensation, benefits (including retirement

plans), and other policies and programs, ensuring that the administration of vendors and other internal partners are

in alignment with vendor contracts, City policies and guidelines, as well as in compliance with legal and fiscal

regulations/requirements.

Essential Duties and Responsibilities

The following duties are normal for this position. The omission of specific statements of the duties does not exclude

them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties

may be required and assigned.

Analyzes and evaluates proposed and edited job descriptions for inclusion in the organization’s compensation

program. Grades jobs for compensation. Administers the City’s Compensation policy to recommend salaries as

consulted by recruiting partners. Consults with departmental leaders to authorize and shape new cash

compensation programs, such as supplements, premiums or career ladders.

Collaborates with departmental leadership and total rewards vendors to implement benefits programs. Researches

new and updated benefits program offerings. Participates in the proposal and contracting process for new and

renewed vendor relationships. Monitors contracts for renewal and other milestones to ensure timely management

of contracting processes. Ensures program documentation is current and accurate, liaising with vendors and other

internal colleagues to coordinate updates as necessary to contracts, policies, and plan documents.

Designs, analyzes and delivers reports on compensation and benefits data to support ongoing needs. Conducts

regular audits of total rewards data in Human Resources Information Systems (HRIS) to ensure participation is in

alignment with eligibility criteria and other design parameters. Gathers and delivers compensation data to external

partners in support of market reviews, salary surveys and regulatory reporting requirements.

Configures deductions into the HRIS to support adoption of new benefits or vendors and to support open

enrollment. Collaborates with internal and external partners to ensure HRIS configuration allows for accurate and

compliant benefits and compensation processing. Identifies issues that are impacting the effectiveness, efficiency,

or accuracy of compensation and benefits processes and administration. Collaborates with the Finance team to

configure the organization’s total rewards systems for accurate payroll and accounting.

Researches and addresses complex issues arising from total rewards programs and implements solutions as needed

and authorized. Requests non-routine data and reports from vendor partners to support ongoing or emergent

needs. Escalates employee requests and issues to vendor partners for resolution.

Leads routine and recurring project-based assignments, such as the organization’s annual benefits enrollment and

large scale compensation adjustments. Collaborates on large-scale initiatives representing the Total Rewards

function.

Administers the city’s Leave programs, including but not limited to sick time, vacation and protected forms of leave

such as FMLA. Serves as a subject matter expert for the broader HR team to address significant issues and

investigations or to administer complex combinations of leave programs. Provides functional direction to HR

colleagues to ensure the accurate application of provisions related to employee entitlements throughout the

employment life cycle.

Designs and implements benefits handbooks, website and other benefits administration documentation in

collaboration with internal and external partners. Maintains current and accurate program information on the

City’s total rewards website. Designs and delivers presentations regarding benefits programs to new and existing

employees.

Education and Experience

Required

- Bachelor’s Degree in human resources, or a related field required; supplemented by a minimum of three

years of experience in human resources, benefits administration, compensation administration or related

field; or any equivalent combination of education, training, and experience which provides the requisite

knowledge, skills, and abilities for this job.

- Must possess and maintain a valid North Carolina driver’s license. Must be able to demonstrate

proficiency in performance of the essential functions and learn, comprehend, and apply all City or

departmental policies, practices, and procedures necessary to function effectively in the position.

Preferred

- Human Resources professional certification. Relevant certifications include but are not limited to:

Certified Employee Benefits Specialist (IFEBP), Total Rewards Specialist Credential (SHRM), Certified

Benefits Professional (WorldAtWork), and Certified Compensation Professional (WorldAtWork).

Performance Aptitudes:

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria.

Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation

to identify and select alternatives.

Human Interaction: Requires the ability to work with others to coordinate the more complex programs and more

complex problems associated with the responsibilities of the job. Often represents the department and/or

organization when dealing with others.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control

the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and

information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; ability

to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may

include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes,

weights, and measures.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive,

and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and

techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving

the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly

measurable or verifiable.

ADA Compliance:

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may

involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks

may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors,

sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental

conditions.

Some positions may require a fingerprint-based SBI background check after a conditional offer and before your start date; HR will provide instructions if applicable.

For benefits-eligible positions, explore our full benefits at AshevilleBenefits.com .

About us:

The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched by its diversity.

The City’s policy is to provide equal employment opportunities to all applicants for employment. Applicants will be assured of fair treatment in all aspects of recruitment and selection without regard to a person’s age, race, color, national origin, religion, sex, genetic information,or disability, except where certain physical and mental requirements are Bona Fide Occupational Qualifications (BFOQ). The City of Asheville is proud to be a second chance employer.

The City of Asheville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

To view our comprehensive benefits package, click here (https://www.ashevillenc.gov/department/human-resources/compensation-and-benefits/) .

01

Select your highest level of education:

+ High School/GED

+ Associates Degree

+ Bachelors Degree

+ Masters Degree

+ Doctorate

02

How many years of relevant experience do you have in human resources, benefits administration, compensation administration, or a related field?

+ Less than 1 year

+ 1 - 3 years

+ 3 - 5 years

+ 5 - 10 years

+ 10 or more years

03

Do you have a valid driver's license?

+ I do not have a current driving license of any kind.

+ I do possess a current valid driver's license (Standard License)

+ I do possess a current valid Class B CDL driver's license with endorsements

+ I do possess a current valid Class A CDL driver's license with endorsements

+ I do not have a current CDL license, but I can attain one in the next 6 months.

04

Do you possess a Human Resources professional certification? Relevant certifications include but are not limited to: Certified Employee Benefits Specialist (IFEBP), Total Rewards Specialist Credential (SHRM), Certified Benefits Professional (WorldAtWork), or Certified Compensation Professional (WorldAtWork).

+ Yes

+ No

Required Question

Employer

City of Asheville

Address

City of Asheville PO Box 7148 Asheville, North Carolina, 28802

Phone

828-259-5690 - Apply Online! - EOE

Website

http://www.ashevillenc.gov/jobs