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**Job Family:** Customer Services

**Req ID:** 482437

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

The Digital Industries, Service Execution Business Unit is seeking an exceptional leader to serve as the Director of Operational Support. In this pivotal role, you will be responsible for driving service execution excellence across the organization, overseeing a team of approximately nearly 50 employees organized into 6 functional groups.

As the Director of Operational Support, you will provide strategic leadership and tactical management to ensure seamless delivery of our world-class customer services. This position is critical to enabling our customers' success by maintaining the highest standards of quality, efficiency, and responsiveness in our service operations.

You’ll make a difference by:

Service Execution and Operational Excellence:

+ Lead a team of 6 functional group leaders, each responsible for a specific aspect of service execution

+ Architect and execute strategic initiatives to maximize workforce efficiency, streamline project scheduling, boost profitability, and unlock cross-team synergies.

+ Establish and monitor key performance indicators (KPIs) to drive continuous improvement in service quality and customer satisfaction

+ Partner with cross-functional stakeholders to eliminate operational bottlenecks and ensure seamless, high-impact service execution.

+ Champion innovation through automation and AI, identifying and implementing process enhancements that elevate performance and scalability.

Customer-Centric Service Execution:

+ Foster a culture of customer-centricity, empowering the team to anticipate and exceed customer expectations

+ Leverage data-driven insights to enhance customer experience and identify opportunities for service innovation

+ Act as a trusted advisor and primary point of escalation for customers, resolving complex challenges ensuring alignment with customer goals and outcomes.

Talent Management and Development:

+ Build and sustain a high-performing service organization by attracting, developing, and retaining top-tier talent.

+ Implement comprehensive training and upskilling programs to ensure the team maintains technical expertise and service excellence.

+ Cultivate a culture of collaboration, inclusion, and empowerment that inspires teams to consistently deliver exceptional results.

You’ll win us over by having the following qualifications:

Basic Qualifications:

+ Bachelor’s degree in Business, Operations Management or a related field

+ 10+ years of combined progressive experience in managing and optimizing at least three of the following areas: service operations, business excellence, project management, call center operations, order management and bid management processes.

+ Demonstrated success as a leader of managers, with the ability to develop, motivate and empower high-performing teams.

+ Strong understanding of technology-driven service delivery models and proven ability to drive continuous improvement and operational efficiency across these key operational areas.

+ Effective problem-solving and strategic thinking capabilities, coupled with solid financial management skills, including budgeting and cost optimization.

+ Excellent communication skills with the ability to engage internal and external stakeholders.

Preferred Qualifications:

+ As a proven trailblazer, you have a track record of delivering transformative results through innovative thinking and bold change leadership.

+ Your expertise in implementing cutting-edge technologies, such as automation and AI, has enabled you to streamline service delivery processes and drive operational excellence.

+ Recognized as an expert in leading organizational transformation, you excel at navigating complex change initiatives and fostering a culture of continuous improvement.

+ Your ability to align service operations with broader business goals makes you a trusted advisor to senior stakeholders and clients.

+ Celebrated for your exceptional leadership skills, you have a talent for developing high-performing teams and driving cross-functional collaboration.

+ Your business acumen and strategic mindset enable you to identify opportunities and deliver impactful solutions that drive measurable impact.

If you’re ready to take on a pivotal role in shaping the future of our service operations, we’d love to hear from you. Apply now and let’s discuss how your expertise can help us to achieve operational excellence.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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126,980 217,680 20

**Organization:** Digital Industries

**Job Type:** Full-time

**Category:** Customer Services