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SUPERVISOR, VETERANS CLAIMS

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SUPERVISOR, VETERANS CLAIMS

Salary

$98,846.88 - $153,727.44 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

MV8138A-EA

Department

MILITARY AND VETERANS AFFAIRS

Opening Date

10/22/2025

Closing Date

10/27/2025 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position/Program Information

EXAM NUMBER

MV8138A-EA

TYPE OF RECRUITMENT

Open Competitive Job Opportunity - Emergency

REPOSTING INFORMATION:

This announcement is a reposting to reopen the filing period.

FIRST DAY OF FILING

Applications will be accepted starting Monday, October 27, 2025, at 8:00 A.M. (PT) until Monday, October 27, 2025, at 5:00 P.M. (PT)

__________________________________________________________________

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Military and Veterans Affairs is seeking qualified candidates to fill emergencySupervisor, Veterans Claimsvacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment toSupervisor, Veterans Claims.

DEFINITION

Supervises and participates in the work of staff involved with assisting veterans and their dependents in preparing claims for benefits in the Department of Military and Veterans Affairs.

CLASSIFICATION STANDARDS

Positions allocable to this class report to the Chief Deputy Director, Military and Veterans Affairs and are distinguished by their responsibility for providing administrative and technical supervision to veterans claims assistants.

Incumbents in these positions are responsible for planning, assigning, directing, and evaluating the work of subordinate staff and ensuring compliance with all applicable county, state, and federal laws and regulations governing veterans’ claims and benefits. Incumbents also serve as departmental liaisons to local, state, and federal stakeholders. This class is further defined by its emphasis on maintaining consistency in the application of policies and procedures related to veterans services, as well as contributing to the development and implementation of improved service delivery methods.

Incumbents must demonstrate a thorough working knowledge of relevant county, state, and federal laws and regulations related to all areas of veterans’ claims and benefit programs; and possess the ability to effectively guide, mentor, and evaluate staff in the accurate and timely processing of claims.

Essential Job Functions

EXAMPLES OF DUTIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

+ Supervises staff who serve veterans by providing oversight, guidance, and direction; reviews work and evaluates performance; establishes goals and objectives; and facilities training to ensure the effective delivery of services and accurate preparation and submission of benefit claims for veterans and their beneficiaries.

+ Assists in maintaining ongoing operations of a branch office that provides services to veterans and their beneficiaries by preparing claims and referring to appropriate agencies.

+ Secures vital documentation in support of applications for benefits and/or claims for veterans and their beneficiaries.

+ Interviews veterans and beneficiaries to obtain comprehensive information about home environment, family relationships, and personality traits that may have a bearing on the client’s medical and mental health, treatment, and recovery.

+ Participates in field calls, such as visits to homes, hospitals, and/or other agencies on an as needed basis for persons unable to come to the office.

+ Responds to and resolves complex programmatic issues or complaints (e.g., service delivery gaps, interagency disputes, client grievances) impacting veteran service deliver.

+ Conducts regular file audits to ensure departmental compliance with applicable laws and regulations.

+ Reviews, approves and supports with the collection, analyses and interpretation of complex data related to veteran programs (e.g., VA benefits access, services-connected claims, discharge upgrade support, housing referrals, and healthcare navigation).

+ Evaluates program effectiveness, implements improvements, and develops scalable models based on outcome data and performance measures.

+ Leads and facilitates veteran-focused workgroups, stakeholder meetings, and public forums to promote cross sector collaboration, improve system conditions, and enhance the quality and accessibility of services for veterans.

+ Provides guidance and educates veterans and their beneficiaries of their rights and the benefits available through federal state, or local agencies, including compensation, rehabilitation, insurance, pensions, education, medical care, and other benefits.

+ Guides subordinate staff in performing complex, specialized, and sensitive research and analysis or applicable legal and related sources (e.g., regulations, statutes, court decisions, legal documents, and medical records) to support the preparation of benefits documents for benefits application review and approval.

+ Develops public engagement opportunities or participates in events for public engagement, including education events for veterans’ benefits and programs, and events for other county departments, private organizations, other government agencies, and families of veterans, to increase awareness and understanding of veterans and homelessness, incarceration, typical behaviors and challenges, and resources.

+ Reviews and analyzes legislation affecting veterans’ programs and services and stays current on industry trends and changes in federal, state, and local laws, regulations, and policies through ongoing professional development and continued education.

+ May be required to act as the Chief Deputy Director in the latter’s absence.

+ May be required to drive to and from various facilities to perform essential functions of the position.

Requirements

MINIMUM REQUIREMENTS

+ Option I: Five years of experience providing veteran advocacy, claim preparation, or benefits navigation services, three years of which must have been in a lead capacity involving complex and difficult benefit claims.

+ Option II: A bachelor’s degree from an accredited college or university -AND- three years of lead capacity experience providing veteran advocacy, claim preparation, or benefit navigation services, involving complex and difficult benefit claims.

+ Option III: Three (3) year's experience as aVeterans Claims Assistant III (https://www.governmentjobs.com/careers/lacounty/classspecs/1064522?keywords=veterans%20&pagetype=classSpecifications) .

You MUST meet at least one of the above requirements in order to be appointed to fill any vacancies related to this recruitment.

LICENSE

A valid California Class C Driver License is required.

PHYSICAL CLASS

2 - Light. Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting. Considerable walking may be involved.

OTHER REQUIREMENT

Applicants must be able to perform the essential functions of this classification, with or without a reasonable accommodation.

A valid California Department of Veterans Services Representative accreditation issued by the California Department of Veterans Affairs (CalVet) is required within 12 months of appointment.

SPECIAL REQUIREMENT INFORMATION

Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION.

Additional Information

EXAM CONTENT

Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

APPLICATION AND FILING INFORMATION:

Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please [email protected], as well [email protected], [email protected] your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES

For applicants who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Refer to their website for more information: http://lacountylibrary.org.

NO SHARING OF USER ID, EMAIL AND PASSWORD

All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Have any questions about anything listed above? Contact us:

Department Contact Name: MVA Examinations

Department Contact Phone: (213) 765-9624

Department Contact Email: [email protected]

Teletype Number: (800) 899-4099

Exam Number: MV8138A-EA

SUPPLEMENTAL QUESTIONNAIRE

The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements. Please fill out your application and minimum questionnaire completely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, description of work performed, total number of hours worked (full or part-time). Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process.

COUNTY OF LOS ANGELES

EMPLOYMENT INFORMATION:

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

EQUAL EMPLOYMENT OPPORTUNITY/NON-DISCRIMINATION STATEMENT:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.

TESTING ACCOMMODATIONS FOR APPLICANTS:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.

FAIR CHANCE:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

EMPLOYMENT ELIGIBILITY:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

CAREER PATHFINDER:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Veteran’s Credit:

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\_PPG\_115.pdf

Revised September 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility. CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in hiring process. Falsification of any information may result in disqualification or dismissal.

+ I understand the above information and instructions.

02

This position works to support the County's response to the homelessness emergency.

+ Yes, I understand and am willing to perform all necessary work duties.

03

How many years of experience do you have providing veteran advocacy, claim preparation, or benefits navigation services?

+ I do not have the above experience

+ Less than 1 year

+ 1 year to less than 2 years

+ 2 years to less than 3 years

+ 3 years to less than 4 years

+ 4 years to less than 5 years

+ 5 years or more

04

In your experience providing veteran advocacy, claim preparation, or benefits navigation services, how many years were in alead capacity involving complex and difficult benefit claims?

+ I do not have the above experience.

+ Less than 1 year

+ 1 year to less than 2 years

+ 2 years to less than 3 years

+ 3 years or more

05

How many years of experience do you have as a Veterans Claims Assistant III?

+ I do not have the above experience.

+ Less than 1 year

+ 1 year to less than 2 years

+ 2 year to less than 3 years

+ 3 years or more

06

Do you have a Bachelor’s degree from an accredited college or university?

+ Yes

+ No

07

If you indicated that you have experience inQuestions 3 - 5, please provide the following information:

+ Payroll Title:

+ Name of Organization/Division:

+ Name and Title of Supervisor:

+ Date(s) of Employment related to the above experience: FROM (mm/dd/yr) - TO (mm/dd/yr)

+ List of duties that clearly demonstrate your experience:

If you do not have any experience in this area, please type"DOES NOT APPLY".

08

SUPPORTING DOCUMENTATION:In order to receive credit for the required degree/coursework, you MUST submit a legible copy of the official diploma, official transcripts and/or official letter from the accredited institution which shows the degree conferred and the area of specialization. Submit proof of degree by uploading the required document(s) as attachments at the time of filing or send by e-mail within seven (7) calendar days from application submission.

+ I have included it as an attachment to my online application

+ I will email it to [email protected]

+ Not applicable

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

Please verify your email addressVerify Email