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Technical Support Analyst

Req number:

R6474

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Technical Support Specialist, you provide technical user support using analysis and problem-solving skills to facilitate resolution, education, and documentation of a variety of computer and software technologies

Job Description

We are looking for a **Technical Support Specialist.** This position will be **full-time** and **on-site in Houston, Texas.**

What You'll Do

+ Staff the Digital Tech Bar in the Global Headquarters office, Monday through Friday during US business hours, providing support for users

+ Direct interaction with end users at the Digital Tech Bar located in the Global Headquarters building

+ Requires a positive, upbeat personality and enjoyment in interacting with users

+ Hands-on experience troubleshooting multiple hardware and software technologies

+ Ability to confidently and effectively resolve advanced technical issues

+ Provide operational support for the enterprise computing environment’s supported technologies

+ Perform communications, documentation, and advanced troubleshooting

+ Collaborate with other Technical Support and Engineering teams to conduct testing, training, troubleshooting, and documentation related to technical user support

What You'll Need

Required:

+ Degree in Information Systems, Computer Science, specialized training, certification, or equivalent work experience

+ Approximately 3-5 years of experience in one or more areas within Information Technology (IT) or a comparable organization

+ Client Support experience preferred

+ Excellent verbal and written communication skills, especially in English

+ Strong problem-solving and customer service skills

+ General understanding of Information Technology (IT) infrastructure and processes

+ Operating Systems (Microsoft Windows 10)

+ Network Connectivity (TCP/IP, LAN/WAN)

+ Remote Connectivity/SSL/VPN

+ Printing (basic troubleshooting)

+ Software distribution/SCCM (basic knowledge required)

+ MS Office Products

+ Cloud technologies

+ Mobile technologies

+ ServiceNow

+ ITIL processes

+ Strong analytical, problem-solving, communication, and documentation skills

Preferred:

+ Secondary language preferred, but not required

+ HP hardware knowledge preferred

Physical Demands

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

\#LI-GE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$27.00 - $30.00 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.