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Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Consulting

• Material Handling Equipment, Parts, and Service

• Automated Mobile Robots

• Vision guided vehicles and automated guided vehicles

• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

• WMS/WES/WCS solutions and Software

• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

• Telematics

Job Summary

As a Warranty Coordinator, your role is to efficiently manage warranty claims and processes to ensure timely resolution and customer satisfaction. Responsibilities include overseeing the entire warranty process, from claim initiation to resolution, collaborating with various departments to gather necessary information, and communicating updates to customers. You'll also maintain accurate records, analyze warranty data for trends, and recommend improvements to enhance efficiency and customer experience.

Responsibilities

• Warranty Management and Processing

o Receive and process documents and calls from service technicians for both Raymond and non-Raymond warranty transactions.

o Manage and process warranty claims, ensuring follow-up to verify payment and address any outstanding issues.

o Handle nonstandard warranty submissions in SAP and IRIUM systems.

o Process, receive, and ship warranty and core parts.

o Perform direct data entry and management into Raymond's SAP network.

o Monitor and reconcile warranty claims, maintaining an accurate database of transactions.

• Support and Coordination

o Provide support to technicians to ensure maximum efficiency in warranty-related tasks.

o Interface with associates for claim and equipment ITA management internally and with Raymond.

o Organize and plan time effectively to manage new equipment installs, 90-day inspections, and disruption reports.

o Notify appropriate departments of any customer issues and concerns.

• Documentation and Communication

o Receive, review, and distribute paperwork accurately, including handling special billing needs of customers.

o Support policies and procedures related to the computer system and company operations.

o Handle special projects for Raymond and customers as needed.

• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Minimum of a high school diploma or equivalent.

• 2+ years’ experience in a customer service or dispatch environment.

• Proficiency in PC/Mainframe data entry.

What You’ll Need for Success

• Excellent written, verbal, and listening skills are essential for effective communication.

• Ability to collaborate effectively in a team environment.

• Demonstrated self-motivation to drive tasks to completion.

• Excellent organizational skills to manage tasks efficiently.

• Strong attention to detail to ensure accuracy in all tasks.

• Ability to prioritize tasks and handle changing priorities in a fast-paced environment.

• Capacity to work effectively under pressure and adapt to a fast-paced environment.

• Proficiency in standard file management skills.

• Demonstrated excellent customer service skills to ensure customer satisfaction.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

• Technology and Home Office Setup: This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse.

• Flexible Work Arrangements: This includes remote work options and flexible scheduling.

• Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.

• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

• Company-sponsored social events and team-building activities.

• Employee recognition program

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate.

Travel Requirements: No travel required for this position.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

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