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Essential Duties and Responsibilities

+ Supervises staff and oversees all aspects of facility operations related to events.

+ Meets with client groups to plan and organize assigned meetings and/or events.

+ Coordinates activities with the various service contractors for assigned meetings and/or events.

+ Coordinates internal teams (operations, food & beverage, production, security, parking, marketing) to execute events smoothly.

+ Provides clear, concise, and timely communication of detailed requirements to operational departments

+ Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.

+ Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.

+ Prepares cost estimates and monitors final billing.

+ Provides clear, concise, and timely communication of detailed requirements to operational departments.

+ Assists in scheduling operational set-ups to provide equipment or service needs.

+ Monitors and supervises facility set-up when necessary.

+ Recruits, trains, and manages event staff as needed.

+ Serves as primary liaison between clients and facility departments.

+ Develops and maintains a productive working relationship with all facility departments.

+ Keeps accurate and up to date event files on the shared event drive.

+ Develops detailed event plans, timelines, and advance sheets in a timely manner.

+ Fills out post-event paperwork and petty cash.

+ Troubleshoot and resolve any issues that arise in real-time.

+ Assigns roles and responsibilities for each event.

+ Supports sales efforts by providing input on event feasibility, logistics, and venue capabilities.

+ Fosters a positive, collaborative work environment.

+ Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns, and problems.

+ Attends appropriate planning, organization and other event and facility meetings in support of facility operations.

+ Oversees and conducts payroll for event staff, ensuring accurate hours, approvals, and timely submission.

+ Maintains event documents to ensure they are up to date.

+ Ensures compliance with venue policies, safety regulations, and local laws.

+ Serves as Manager on duty as required.

Supervisory Responsibilities

Directly supervises the Event Services staff. The Event Manager carries out supervisory responsibilities in accordance with ASM policies and applicable laws. Responsibilities include interviewing, hiring, and

training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

+ Bachelor's degree (B. A.) from four-year college or university

+ Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions etc. in a Convention Center or Major hotel.

+ Excellent verbal and written skills needed.

+ Working knowledge of the principles of facility management, services, and equipment for a similar facility

Skills and Abilities

+ Excellent organizational, planning, and interpersonal skills

+ Exceptional written and verbal skills

+ Understanding of the music and performance industry

+ Calm under pressure and solution-oriented

+ Strong leadership and team-building abilities

+ Ability to work with and maintain highly confidential information

+ Ability to work simultaneously with a broad variety of internal and external vested interest groups to foster a cooperative environment.

+ Ability to anticipate problems and implement immediate corrective action.

+ Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.

+ Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry.

+ Strong organizational and time management skills with the ability to manage multiple events simultaneously.

+ Ability to work under minimal supervision

+ Ability to work and lead in a team environment

+ Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed.

+ Fast-paced environment with extended hours during events.

+ Requires walking, standing, and occasional lifting of equipment or materials.

+ Some travel required.

+ Detail-oriented and highly organized

+ Ability to prioritize multiple projects.

+ Demonstrate problem-solving and communication skills.

+ Supervisory experience required.

+ Professional presentation, appearance, and work ethic

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.