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Patient Access Services supports the coordination of care for new and returning patients at MD Anderson Cancer Center. The team ensures timely access to services by screening medical records, verifying insurance, and providing financial counseling. Their work is essential to delivering a seamless and supportive experience for patients entering the cancer care journey.

The primary purpose of the Patient Access Specialist is to facilitate access to MD Anderson services by screening new patients, verifying insurance, and coordinating financial counseling. This role ensures compliance with institutional policies and supports patients through the intake and registration process.

The ideal candidate holds a high school diploma and brings at least three years of experience in healthcare, insurance, or a related field. An associate's degree in business, healthcare, or a related discipline is preferred, along with five years of experience in a multi-specialty physician practice. Certification through the National Association of Healthcare Access Management (CHAA or CHAM) is preferred. Candidates must pass a pre-employment skills test administered by Human Resources.

Hourly breakdown of salary range: Minimum $21.87 - Midpoint $27.40 - Maximum $32.93

*What We Offer:*

o Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.

o Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.

o Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.

o Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

*Key Job Functions*

o Screen and schedule appointments for new patients using medical acceptance criteria

o Provide financial counseling including cost estimates, payment plans, and assistance options

o Collect and verify financial data during patient intake and registration

o Obtain insurance information, verify benefits, and secure authorizations

o Ensure compliance with required forms and consents

o Utilize medical overrides and account reviews when appropriate

o Support patients in understanding financial responsibilities and available resources

o Maintain accurate and timely documentation in patient records

o Comply with institutional policies and standards

o Perform other duties as assigned

*EDUCATION*

* Required: High School Diploma or Equivalent

* Preferred: Associate's Degree Business, healthcare or related field.

*WORK EXPERIENCE*

* Required: Three years Experience in healthcare, insurance or related field. or

* Required: One year Required experience with preferred degree.

* Preferred: Five years Business experience in healthcare, insurance, or a multi-specialty physician practice.

*LICENSES AND CERTIFICATIONS*

* Preferred: CHAA - Cert Healthcare Access Assoc National Association of Healthcare Access Management. Upon Hire or

* Preferred: CHAM - Cert Healthcare Access Mgr National Association of Healthcare Access Management. Upon Hire

*OTHER REQUIREMENTS: *Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent [benefits](https://www.utsystem.edu/offices/employee-benefits/insurance-0/eligibility), including medical, dental, [paid time off](https://www.mdanderson.org/about-md-anderson/employee-resources/leave.html), [retirement](https://www.utsystem.edu/offices/employee-benefits/ut-retirement-program/voluntary-retirement-programs), tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.[http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html](http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html)

Additional Information

* Requisition ID: 177043

* Employment Status: Full-Time

* Employee Status: Regular

* Work Week: Days

* Minimum Salary: US Dollar (USD) 45,500

* Midpoint Salary: US Dollar (USD) 57,000

* Maximum Salary : US Dollar (USD) 68,500

* FLSA: non-exempt and eligible for overtime pay

* Fund Type: Hard

* Work Location: Hybrid Onsite/Remote

* Pivotal Position: No

* Referral Bonus Available?: No

* Relocation Assistance Available?: No

\#LI-Hybrid