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** *To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at** **www.statecareers.mt.gov**.*** * * *The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Business and Financial Services Division in Helena.* This position is the first point of contact for assisting customers with Medically Needy and Worker’s with Disabilities Cost Share payments by telephone and in person for the Business and Financial Services Division. Responsibilities include, but not limited to: handling daily call operations and ensuring customer needs are fully resolved, maintaining customer records and financial accounts by processing customer payment and adjustments, assisting walk-in customers related to payment processing and other account services, and processing mail and conducting research and account analysis. The position is responsible for interacting with internal and external clients on a regular basis, including case workers, program staff, (ex: Medicaid) and the authorized representatives for the clients. * * *Why Join DPHHS* * * Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. TheState of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.** ** *Qualifications for this Career Opportunity*** ** * Knowledge of customer service, including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Skill with standard office databases and computer equipment, including keyboarding with speed, using a spreadsheet, word processing, and ability to use multiple complex computer applications. * Ability to ensure accuracy, completeness, and quality. * Working knowledge of accounting principles and practices. * Meet minimum qualifications: o High school diploma or equivalent. o One year of vocational or post-secondary education/training in office administration or equivalent. o Two years of office experience such as customer service, insurance processing, or bookkeeping/accounting. o Equivalent combinations of related education and experience may be considered. o Ability to handle a high volume of calls. o Preferred: Call center experience; skill with call center equipment, computer software and procedures. ** *How to Apply*** To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position. * Cover Letter * Resume * References Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. *Additional Information* This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy. This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026. This position is open until filled with frequent screening of applicants. The first screening of candidates will take place October 29, 2025. **Title:** *Accounting Technician 1 (43352)* **Location:** *Helena* **Requisition ID:** *25142405*