• Cisco Routers Ticketing Systems Administrator

    COOLSOFT (Cayce, SC)


    Cisco Routers Ticketing Systems Administrator

     

    (Jobs in Cayce, SC)

     

    Requirement id 155651

     

    Job title Administrator

     

    Job location in CAYCE, SC

     

    Skills required Network Administration, Cisco Routers, LAN And WAN, Ticketing Systems

     

    Open Date 22-Oct-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Administrator: Network Administration, Cisco Routers, LAN And WAN, Ticketing Systems

     

    Start date :11/24/2025

     

    End Date :12 Months from projected start date

     

    Submission deadline :10/30 at 5:00 PM EST.

     

    Client Info : DPH

    Note:

    * Interview Process: 1 round, virtual (video required)

    * Work Location: Role is fully onsite

    * Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

    Description:

    SCOPE OF THE PROJECT:

    As the Agency continues to see increased growth of Enterprise Applications such as with the Electronic-Health-Records (EHR) initiative, the Agencys Office of Information Technology (OIT) is upgrading the Agencys base network and wireless infrastructure to allow critical systems to better leverage network resources, data, assets, infrastructure, and systems. Consistent with the best security practices, DPH has upgraded the Agencys enterprise wireless networking system with focus on integration into an existing Identity-Based Networking Services (IBNS) solution.

     

    Responsibilities include statewide travel to agency facilities to assist with network equipment upgrades, facility relocations, issue resolution, and the installation and configuration of enterprise wireless access points.

     

    The applicants selected will work under the general guidance of the Network Operations team but will also be required to work closely with other teams and Agency staff at all levels. Selected candidates will follow the Agencys Change Management process, and track and document the work and other tasks regularly communicating status updates to management and project manager.

     

    Candidates must be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.

    DAILY DUTIES / RESPONSIBILITIES:

    The network administrators for these openings under the general guidance of the assigned Agency Network Manager or lead will coordinate daily/weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Agencys critical enterprise wireless and network infrastructure. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrators will ensure assignments are completed accurately and on-time, and regularly provide: progress, tasks, and deliverables status updates to the assigned manager.

    Specific duties and responsibilities will include but not limited to the following:

    • Monitor and identify issues with Agency wireless networks and remediate

    • Support wireless and network connectivity on Windows-based systems

    • Support wireless and network connectivity on Mac-based systems

    • Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)

    • Manage the wireless network/device lifecycle at all stages

    • Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems

    • Assist with ISE registration of devices on the network

    • Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.

    • Perform enterprise wireless network deployments, installations, and upgrades

    o Requires comfort working on a ladder; ability to lift 40 lbs.

    • Perform firmware/software/security/feature upgrades and other maintenance tasks

    • Monitor Agency trouble ticket system and complete network assigned tickets

    • Will serve as the Agencys first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.

    • Assists Agency staff/contractors in resolving wireless and other network relate

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155651 while calling.

     

    EOE Protected Veterans/Disability