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Job Title- Technical Support Analyst

Job Location- Onsite- Boston, MA, USA

We are seeking a proactive and customer-focused Technical Support Analyst to join our technical support team. The ideal candidate will be responsible for resolving user tickets related to hardware, software, and networking issues, guiding users through installations, and ensuring smooth IT operations across the organization. This role requires strong troubleshooting skills, excellent communication, and a commitment to delivering high-quality support.

In this role, you will

User Support & Troubleshooting

• Address and resolve user tickets related to hardware, software, and networking issues.

• Conduct remote troubleshooting sessions to diagnose and resolve technical problems.

• Walk customers through installing applications and computer peripherals.

• Provide clear, step-by-step instructions for software installations and configurations.

• Document troubleshooting steps and resolutions in the ticketing system.

• Escalate unresolved issues to the appropriate next level of support personnel.

Technical Documentation

• Assist in creating and maintaining technical documentation and knowledge articles (KA) for known issues and solutions.

Device Deployment & Imaging

• Image and deploy laptops, desktops, and tablets to end users.

• Ensure devices are configured according to company standards and user requirements.

Asset Management

• Track and manage IT assets including stock levels, receiving, and inventory updates.

• Maintain accurate records of hardware and software assets.

Operational Support

• Coordinate and support office moves, including setup and relocation of IT equipment.

• Collaborate with other departments to ensure seamless transitions and minimal downtime.

What you’ll need to succeed (required skills)

+ Proven experience in IT Support or helpdesk roles.

+ Strong knowledge of Windows/Mac OS, common software applications, and networking fundamentals.

+ Experience with remote support tools and ticketing systems.

+ Excellent problem-solving and communication skills.

+ Ability to work independently and manage multiple tasks effectively.

+ Familiarity with imaging tools and asset management systems is a plus.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

Salary and Other Compensation:

The annual salary for this position is between $50,000 to $70,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, **this is an onsite position requiring 5 days a week at the client site in Boston, Massachusetts, USA**

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

•Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.