• Principal Infrastructure Engineer

    DHL Express, Inc. (Mechanicsburg, PA)


    Job Overview:

    We are seeking a highly skilled and experienced Principal Infrastructure Engineer to join our dynamic IT team. This critical role is responsible for the administration, standardization, and maintenance of enterprise storage products, including Hitachi (HDS or HP XP), EMC, and IBM storage systems. The ideal candidate will possess a strong background in storage and SAN infrastructure, along with a commitment to delivering exceptional support and solutions in a fast-paced environment.

    Key Responsibilities:

    1. **Administration and Maintenance:**

    2. Oversee the administration and maintenance of Hitachi, EMC, and IBM storage products.

    3. Ensure standardization of storage solutions across the organization.

    4. Monitor and optimize storage performance, availability, and capacity.

    5. **Storage and SAN Build:**

    6. Lead the build and commissioning of storage and SAN infrastructure, ensuring alignment with organizational standards and best practices.

    7. Collaborate with cross-functional teams to design and implement storage solutions that meet business requirements.

    8. **24/7 Third-Level Support:**

    9. Provide expert-level support for SAN (Brocade) and enterprise storage systems, ensuring high availability and reliability.

    10. Troubleshoot and resolve complex storage issues, escalating as necessary to maintain service levels.

    11. **Global Build and Migration:**

    12. Play a pivotal role in the global build and migration of HP, EMC, and IBM storage systems.

    13. Work closely with project management teams to influence delivery timelines and ensure seamless transitions.

    14. **Impact on Business Services:**

    15. Understand the critical nature of storage systems and their direct impact on business services.

    16. Proactively identify opportunities for improvement in supportability and performance of storage environments.

    Required Skills and Qualifications:

    + **Experience:** Minimum of 5 years of experience in enterprise storage and SAN infrastructure.

    + **Technical Expertise:** Proficiency in Hitachi, EMC, and IBM storage products, as well as Brocade SAN technologies.

    + **Problem-Solving Skills:** Strong analytical and troubleshooting skills with the ability to address complex technical issues effectively.

    + **Communication Skills:** Excellent verbal and written communication skills, with the ability to collaborate with technical and non-technical stakeholders.

    + **Certifications:** Relevant certifications in storage technologies (e.g., Hitachi, EMC, IBM) are highly desirable.

     

    DHL Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.