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Technical Operations Associate Manager

City: Parsippany

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

•Marketing​

Marketing is at the heart of Reckitt. We pride ourselves on our unique way of driving growth for some of the world's most loved and trusted health, hygiene and nutrition brands.

Our purpose and fight are what motivates us to design and deliver distinctive communications throughout our consumer funnel, so that we deliver category growth as well as a positive impact on society.

With extensive media and digital teams embedded throughout the organisation, we measure both our business and our societal impact. Our global teams lead on our overarching brand strategy, brand guardianship and innovation pipeline in close partnership with R&D. Leaving our local marketing teams to deliver on our regional goals in partnership with our Sales teams.

With the scale of our 2500 marketing community - alongside our leading-edge Marketing Academy - your opportunities to grow and upskill will be extensive.

About the role

Locations: Parsippany, NJ or Evansville, IN

Do you want to make a difference in millions of lives? Come join our team. As Associate Project Manager, Tech Operations on Enfamil at Reckitt you will be responsible for supporting major tech migration projects and ongoing sprint releases for Enfamil.com, hcp.meadjohnson.com, the Enfamil Family Beginnings mobile app, and the Enfamil Rewards program. You will be responsible for ensuring on-time, in scope, in budget delivery of both major initiatives and ongoing sprint releases across digital platforms.

As part of the Owned Digital Products Team under the broader CARE umbrella, you will be core to connecting and providing value to our mothers by ensuring major digital product projects and feature enhancements are delivered. Your work will be directly attributed to the overall growth of the business, and you will be highly visible to business leadership. You will be responsible for partnering with individual Project Managers, Product Managers, IT, Channel SMEs, CARE leadership and external partners to ensure on-time, in-budget, excellent execution of regular sprint releases and project timelines for mid to larger-scale projects. You are passionate about contributing to the creation of great consumer- centric experience, and this shows in your past work. You are a strategic and analytical thinker, you work well with others, and you always put the consumer’s needs ahead of all else. You’re both a thinker and a doer – you’re not afraid to roll up your sleeves and get your hands dirty. Your work will support our mission to nourish the world’s children for the best start in life by keeping our core digital platforms up to date and operationally sound.

Your responsibilities

Your focus & time should be split:

25% Creating and deploying project requirements, schedules and implementation plans.

65% Acting as Scrum Master, coordinating with internal and external resources

10% Process Improvement

In summary, you'll:

+ Assist product management team in managing sprint cycles and release planning across Enfamil’s core digital engagement platforms.

+ Assist CARE team in managing projects that incorporate or lead to cross-channel integration especially as it relates to a connection or data flow to the CDP.

+ Project Manage designated CARE cross-channel projects and campaigns.

+ Support core marketing technology migration projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.

+ Effectively coordinate internal and external resources, schedules and project deliverables to ensure that projects adhere to scope, schedule, and budget.

+ Track project progress and escalate potential risks and/or blockers to the appropriate management channels.

+ Proactively develop, implement, monitor, and socialize new and/or existing processes that improve cross-functional alignment and implementation efficiency.

+ Knowledge of, access to and adherence governance of all work management systems across CARE team (e.g. Azure Dev Ops, Clickup, MS Planner, Smartsheet, etc)

+ Support UAT and Post-Live Validation sign off process, including end to end test case creation and validation tracking.

+ Creation of business requirements, user flow diagrams, and functional specs as needed.

+ Manage Creative Warehouse (DAM) and the agency supporting it to ensure proper access governance, timeliness and completeness of material loads, metadata, vendor process adherence, etc.

+ You must have an entrepreneurial can-do spirit, data driven analytical thinking and discipline to deliver projects on-time in budget.

This role is not currently sponsoring visas or considering international movement at this time.

The experience we're looking for

+ Bachelor’s degree required in Marketing, Computer Science, or related field of study.

+ 3-5 years of relevant experience in a similar role with an emphasis on digital products including websites and/or mobile apps.

+ Agile/Scrum Certification preferred. (Scrum Master, Product Owner, PO/PM, etc.)

+ Strong knowledge of web and app development, capabilities & processes, technologies, tech vendors, and third party offerings.

+ Ability to think quickly and creatively about problems and develop efficient solutions with an understanding of technical feasibility.

+ Strong written and verbal/interpersonal communication skills.

+ Highly organized, detail-oriented, and able to balance multiple rapidly-moving projects.

+ Flexibility to adjust quickly to changes and deliver on tight deadlines.

+ Highly skilled in the creation of briefs and project plans.

+ Platforms and technical skills:• Experience with Google Analytics, Firebase, Google Looker Studio, Google Optimize.• Strong familiarity with Flutter, ContentStack, Shopify, HTML, Javascript and CSS basics. • Proficient in Microsoft Office.

\#LI-Hybrid

The skills for success

Consumer Insights, Analytical skills, Presentation skills, Drive Innovation, Creativity, Marketing optimization, Digital Marketing, Commercial accumen, FMCG/Consumer Health Experience, Negotiation.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognize, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges

Parsippany, NJ: USD $110,000.00 - $164,000.00

Evansville, IN: USD $90,000.00-$136,000.00

US pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.

Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve.

If reasonable accommodation is needed to complete your application, please contact [email protected]. Reckitt is committed to the full inclusion of all qualified individuals.

Equality

We recognize that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; color, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

**Nearest Major Market:** New York City

**Nearest Secondary Market:** Newark

**Job Segment:** Nutrition, Counseling, Healthcare