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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Specialist Sr within PNC's Retail Technology Shop and Buy organization, you will be based in Pittsburgh, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.

*** PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.**

Seeking a detail-oriented and technically skilled Senior Quality Assurance Specialist Sr to lead and execute quality assurance initiatives across our software development lifecycle. This role is ideal for professionals with a strong background in both manual and automation testing, and a passion for delivering high-quality software in an Agile environment.

Key Responsibilities:

• Lead and report on reviews and tests of software systems to ensure compliance with specifications and standards.

• Define, develop, implement, and maintain scalable, reusable test automation strategies.

• Develop and maintain automation frameworks using QFaaS, Karate, and BDD tools like Cucumber.

• Execute functional, regression, system integration, end-to-end, accessibility.

• Create and conduct API requests, collections, and environments in Postman for validation and assertions.

• Collaborate with developers, QEs, and POs to understand requirements and define test scenarios.

• Create and maintain test strategies, test cases, and test result documentation.

• Track and report quality metrics including defect density, test coverage, and execution status using JIRA, X-Ray, and Confluence.

• Participate in Agile ceremonies including sprint planning, code reviews, and retrospectives.

• Integrate automated tests into CI/CD pipelines using Jenkins.

• Mentor QA team members and provide technical guidance.

• Promote best practices in Agile, DevOps, and test-driven development (BDD/TDD).

• Effectively assess and manage risks in alignment with PNC’s Enterprise Risk Management Framework.

Required Skills & Experience:

• 4+ years of experience in software quality assurance.

• Proficiency in Java, Python, or JavaScript for automation scripting.

• Experience with Selenium, Junit, Karate, Cucumber, and TestNG.

• Hands-on experience with IntelliJ IDE.

• Proficiency using version control systems like GIT, Bitbucket.

• Strong understanding of MongoDB, SQL, and MySQL for test data validation.

• Familiarity with JIRA for bug tracking and reporting.

• Basic debugging and troubleshooting skills.

• Experience in both manual and automated testing environments.

• Knowledge of performance testing tools and techniques.

• Familiarity with IBM IGNITE Quality Platform (IQP) tool.

Nice to Have:

• Experience with JMeter or LoadRunner.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

+ Leads and reports on reviews and tests of software systems and products to verify compliance with applicable specifications and standards.

+ Leads the effort to work with software developers to resolves issues of incompliance through system modification, reconfiguration or workarounds. Establishes objectives for testing cycles. Develops test scenarios for unit, process, function, integration and acceptance testing .

+ Leads the team in planning and estimating quality assurance support requirements for new products, new functions and new components. Leads audits and reviews .

+ Oversees and leads the efforts to monitor adherence to quality standards in the development, implementation and upkeep of software products. Monitors effectiveness of the assurance process and tools .

+ Oversees the tracking of quality assurance metrics such as defect density and open defect counts. Oversees team members responsible for testing and inspection of products to determine compliance with specifications .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing

Competencies

Application Design, Architecture, Application Development Tools, Application Maintenance, Application Testing, System Development Life Cycle, Technical Writing/Documentation

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.