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Public Service Manager 1

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Public Service Manager 1

Salary

$68,702.40 - $122,428.80 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Job Number

26-01039

Agency

400 Health & Human Services-Aging & Disability

Opening Date

10/22/2025

Closing Date

11/2/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Donna Bura - [email protected]

+ Description

+ Benefits

+ Questions

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Health and Human Services (HHS), Division of Aging and Disability Services, Bureau of Community Integration is seeking a Bureau Chief of Disability Services to join our team!

The Bureau Chief for Disability Services is a supervisory position that reports to the Deputy Division Director for Aging and Disability Services. This position is responsible for the management, direction, supervision, policy, and administrative oversight of the following statewide program areas: Disability Access Points (DAP), Preadmission Screening and Resident Review (PASRR), Integrated Community Employment, In-Home Health Related Care (IHHRC) Policy, The Independent Living Network and Autism Support Program. Serves as Division lead on developing plans and implementing activities that support individuals' ability to live and thrive in the least restrictive environment possible. Works closely and collaboratively with other leaders within the division and staff in other HHS Divisions including Medicaid, Behavioral Health, Family Well-Being and Protection, and Community Access to build a coordinated system of services and supports for Iowans with disabilities.

This position represents HHS on various boards, task forces, and committees and supervises staff implementing various disability services programs including Disability Access Points (DAP), Preadmission Screening and Resident Review (PASRR), Integrated Community Employment, In-Home Health Related Care (IHHRC) Policy, and the Independent Living Network, providing functional day-to-day oversight of the work of the unit and assessing program resources. Oversees the development of the budget in cooperation with the Director and Deputy Director of Aging and Disability Services, HHS CFO and HHS Director.

This position also assists the Executive Leadership Team in defining the department's long-term mission and goals; identifies ways to support this mission through talent management; and assesses the Disability Services success based on these metrics.

Competencies include:

+ Assigns and supervises work across a bureau that provides state-wide services.

+ Recommends personnel actions related to selection, disciplinary procedures, performance, leaves, grievances, work schedules, and assignments.

+ Interprets data and develops data-informed improvements to service delivery.

+ Resolves a broad spectrum of general administration problems not covered by precedent or established policies.

+ Communicates effectively with individuals and contractors face-to-face or remotely.

+ Evaluates service delivery for a statewide system and develops improvement plans.

+ Develops policies and procedures that comply with federal and state laws and regulations.

+ Evaluates contractor performance and formulates corrective action plan.

+ Develops goals and procedures to implement policies and vision set by Division Director.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

+ Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

+ Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

+ Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

+ Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

+ Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

+ Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

+ Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Selectives

567Experience Interpreting Iowa Code and Iowa Administrative CodeApplicant should demonstrate a minimum of 6 months’ experience, 12 semester hours, or a combination of both in the area of developing and interpreting Iowa Code and Iowa Administrative Code.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations.

2) Eight years of full-time work experience in program administration, development, management, or operations.

3) All of the following (a and b):

a. Four years of full-time work experience work in program administration, development, management, or operations; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

4) All of the following (a, b, and c):

a. Two years of full-time work experience work in program administration, development, management, or operations; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and

c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is

also equivalent to one year of full-time experience or education.

5) Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/PublicServiceManager1-00784-60784-80784.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university?IF YES- How many years do you have of full-time work experience in program administration, development, management, or operations?

+ Not applicable – I have not graduated from an accredited four-year college or university

+ No experience in program administration, development, management, or operations

+ Less than two years of experience in program administration, development, management, or operations

+ Two years to less than four years of experience in program administration, development, management, or operations

+ Four or more years of experience in program administration, development, management, or operations

04

How many years do you have of full-time work experience in program administration, development, management, or operations?

+ Not applicable – I do not have experience in program administration, development, management, or operations

+ Less than two years of experience in program administration, development, management, or operations

+ Two years to less than four years of experience in program administration, development, management, or operations

+ Four years to less than six years of experience in program administration, development, management, or operations

+ Six years to less than eight years of experience in program administration, development, management, or operations

+ Eight or more years of experience in program administration, development, management, or operations

05

Do you have a minimum of four years of full-time work experience in program administration, development, management, or operations?IF YES

How many total years do you have of combined post-high school education and ADDITIONAL (not used to count for the first portion of the question) full-time experience in program administration, development, management, or operations?

NOTE 1:30 thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.

NOTE 2:Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

+ Not applicable – I do not have a minimum of four years of experience in program administration, development, management, or operations

+ Four years to less than six years of combined post-high school education and full-time experience in program administration, development, management, or operations

+ Six years to less than eight years of combined post-high school education and full-time experience in program administration, development, management, or operations

+ Eight or more years of combined post-high school education and full-time experience in program administration, development, management, or operations

06

Do you have two years of full-time work experience in program administration, development, management, or operations? IF YES - How many years do you have of a combination of GRADUATE level (post bachelor's degree) course work and ADDITIONAL (not used to count for the first portion question) full-time experience in program administration, development, management, or operations?

NOTE 1:24 semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience

NOTE 2:Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

+ Not applicable – I do not have GRADUATE level (post bachelor's degree) course work or Iowa Certified Public Manager Program certification

+ Less than two years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations

+ Two years to less than four years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations

+ Four or more years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations

07

Are you a current State of Iowa employee - executive branch? IF YES - How many months of experience do you have in the classification of Public Service Supervisor or comparable specific management-level position for the State of Iowa?

+ Not applicable – I am not a State of Iowa employee

+ I do not have experience as a Public Service Supervisor or comparable specific management-level position for the state of Iowa

+ Less than 12 months of experience as a Public Service Supervisor or comparable specific management-level position for the state of Iowa

+ 12 or more months of experience as a Public Service Supervisor or comparable specific management-level position for the state of Iowa

08

Does your application demonstrate that you have a minimum of 6 months' experience, 12 semester hours, or a combination of both in the area of developing and interpreting Iowa Code and Iowa Administrative Code?

+ Yes

+ No

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services-Aging & Disability

Address

321 E 12th Street

Des Moines, Iowa, 50319

Website

https://hhs.iowa.gov/

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