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We anticipate the application window for this opening will close on - 31 Oct 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Business Process Improvement Analyst, you are a key individual contributor responsible for planning, executing, testing, and implementing process improvement initiatives across the organization. You will facilitate alignment meetings to drive project success from design to implementation, leveraging new tools and technology to increase automation in workflows and support departmental and organizational objectives. In your role, you will support the overall Process Quality activities to include CAPA and audit responsibilities. Your advanced knowledge and expertise with innovative applications enables you to deliver insights and actionable recommendations for process and error monitoring activities. As a subject matter expert for critical business requirements and process quality guidelines, you ensure proper registration of product complaints from internal diabetes employees. Your contributions help Medtronic achieve greater efficiency, quality, and value for our global stakeholders.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned.

+ Develop, maintain, and optimize documentation, diagrams, and process maps for business workflows.

+ Gather business requirements and support system/process deployments, ensuring compliance and optimization.

+ Facilitate and report on process improvement projects to ensure timely progress and alignment with goals.

+ Analyze data and process errors, provide recommendations, and monitor performance to drive improvements.

+ Support system administration, quality control, and training material updates for department platforms.

+ Assist with SharePoint or web content development for process documentation and training.

+ Participate in audits, CAPA, and QMS activities to ensure regulatory and quality compliance.

+ Partner with stakeholders (e.g., Technical Support, IT, vendors) to resolve issues and implement system changes.

+ Develop and manage reporting and dashboards to track progress and promote automation.

+ Provide guidance and support to teams, acting as a subject matter expert and assisting in leadership absence.

+ Foster internal and external customer relationships and deliver effective communication and solutions.

+ Remain flexible and participate in ongoing learning, special projects, and other duties as assigned.

+ Perform quality document control checks and conduct periodic reviews of process documentation and workflows for consistency and compliance.

+ Manage intake and form submission processes to ensure timely operational response.

+ Utilize critical thinking to clarify information, resolve inquiries, and recommend timely solutions.

+ Maintain appropriate service levels for assigned responsibilities and project tasks.

+ Partner with key stakeholders (e.g., Technical Support, IT, vendors) for system design changes and resolve complex customer issues.

+ Demonstrate subject matter expertise (SME) and competency of departmental processes and procedures.

+ Provide leadership during BUAT sessions for quality assurance and production checkout requirements.

+ Manage JIRA submissions from development to deployment with cross-functional support.

+ Communicate deep dive research findings and provide support overviews for escalated or unique situations.

+ Participate in ongoing learning and execute special projects or other duties as assigned to meet evolving business needs.

Must Have: Minimum Requirements

_To be considered for this role, please ensure the minimum requirements are evident in your applicant profile._

Bachelor’s degree in Business, Engineering, Operations Management, or a related field and 2+ years of experience in business process improvement, operations analysis, or a similar role.

OR

Advanced Degree and in Business, Engineering, Operations Management, or a related field and 0+ years of experience in business process improvement, operations analysis, or a similar role.

Nice to Have

+ 3+ years of experience in Technical Support executing troubleshooting documentation requirements.

+ 2+ years Medtronic Diabetes experience

+ 1+ year leading projects

+ Experience in the medical device, healthcare, or regulated industry.

+ Extensive knowledge of Medtronic products and therapies

+ Strong analytical and problem-solving skills, with the ability to interpret complex data and recommend actionable improvements.

+ Excellent communication skills, both verbal and written, able to convey technical information and present findings to diverse audiences.

+ Outstanding organizational skills with attention to detail; able to manage competing priorities and produce accurate work.

+ Proven ability to take initiative, execute projects efficiently and on time, and identify program or system deficiencies to create improvement plans.

+ Experience with process mapping and documentation tools.

+ Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (Green Belt/Black Belt certification preferred).

+ Experience with process automation optimization, including identification, implementation, and continuous improvement of automated solutions.

+ Proficient in Microsoft Office Suite (Excel, Visio, PowerPoint) and comfortable learning new technologies/solutions.

+ Strong skills in reporting and dashboard management, using tools such as Power BI, Tableau, or similar platforms to visualize data and track key performance indicators.

+ Ability to work independently and collaboratively in a team environment to meet project goals and deadlines.

+ Flexibility with work schedule to meet business needs, including varying days and hours.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$70,400.00 - $105,600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page\_name=signon&co\_num=30601&co\_affid=medtronic)

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will…

+ **Build** a better future, amplifying your impact on the causes that matter to you and the world

+ **Grow** a career reflective of your passion and abilities

+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

**Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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