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Design Advisor Intern - Birch Lane (A Wayfair Specialty Retail Store)

Pay: The base pay for this position is $21.50 per hour. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.

About the Program

Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store! This internship is a launchpad for your career, offering hands-on experience in retail sales, customer service, and interior design.

If you are looking for rapid growth, constant learning, and dynamic challenges, this store might be the future home for your career. You will be paired with a dedicated mentor and participate in a structured program designed to build your skills and professional network.

What You'll Learn and Do

This role focuses on practical application and professional development in the home furnishings and design space:

+ Customer Experience: Observe and eventually provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.

+ Design Support: Leverage your interior design and sales skills to assist Design Advisors as they help customers navigate design projects during in store appointments and on site visits.

+ Design Deliverables: Support the preparation of design deliverables like mood boards and floor plans, and lead product sourcing efforts for large projects.

+ Software and Analytics: Learn to utilize customer relationship management (CRM) and design software tools to manage projects and develop customer presentations.

+ Product Knowledge: Gain expertise in fabric & finishes, learning about performance, texture, durability, and market trends using digital and physical swatches.

+ Time Management: Develop professional time management skills by supporting Design Advisors during appointments and sales floor interactions.

+ Store Operations: Participate in foundational operational activities as needed, such as bringing new products to the floor, floor sets, replenishment, and substitutions.

+ Innovation: Bring a willingness to share innovative ideas and solutions to continuously improve team operations.

What You’ll Need

This position is designed for students eager to learn and apply academic knowledge in a real-world setting:

+ Educational Background: Currently pursuing a Bachelor’s degree or college diploma in interior design, architectural design, marketing, retail, or a related field (preferred).

+ Foundational Knowledge: A clear understanding of basic design principles (spatial planning, fabric selection, styles and trends, etc.) is a strong plus.

+ Design Interest: A passion for design, excellent customer service, and a drive to learn about achieving sales goals.

+ Software Skills: Proficiency in Google Suites and/or Microsoft Office applications is preferred. Exposure to design software such as AutoCAD, SketchUp, or Revit is a bonus.

+ Soft Skills: Strong organization, self-motivation, communication, and relationship management skills.

+ Attitude: Demonstrated ability and enthusiasm to work within a team sales environment and thrive in a fast-paced environment.

+ Availability: Ability to work a flexible schedule, which may include some nights, weekends, and holidays.

+ Travel (Optional): Willingness to potentially travel for shadowing in-home consultations, if necessary for learning purposes.

Internship Performance Measurements

Your success will be measured by your engagement, learning, and contributions to the team:

+ Completion of Program Goals: Successfully complete all assigned training modules and projects.

+ Skill Development: Demonstrate improved proficiency in design software tools and product knowledge.

+ Project Delivery: Complete a capstone project (e.g., a design moodboard presentation or a store process improvement proposal) which will be reviewed by leadership.

+ Team Contribution: Positive engagement in the team environment and active participation in operational activities.

+ Customer Service Feedback: Receiving positive anecdotal feedback on assistance provided to customers and Design Advisors.

Compensation & Benefits

+ Compensation: Starting at $21.50 per hour

+ Perks: Access to a generous employee discount

Physical Requirements

While performing the duties of this job, the intern is frequently required to stand, walk, talk and hear. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.

Need Assistance?

If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].