• Front Desk Receptionist

    YWCA Central Massachusetts (Worcester, MA)


    FRONT DESK RECEPTIONIST

    Job Details

    Job Location

     

    YWCA Central Massachusetts - Worcester, MA

    Position Type

    Part-time - less than 20 hours

    Education Level

    High School

     

    Salary Range

     

    $17.00 - $17.00 Hourly

     

    Travel Percentage

     

    None

     

    Job Shift

     

    Evenings/Weekends

     

    Job Category

     

    Customer Service

    Description

    As aFront Desk Receptionist, you will play a key role in supporting the daily operations of the Association by delivering exceptional customer service to members, participants, and the public. You’ll serve as the first point of contact for visitors and callers, ensuring every interaction reflects professionalism, confidentiality, and a welcoming atmosphere.

    Schedule:

    + Saturday & Sunday, 2:00 PM – 10:00 PM

    + Opportunity for additionalper diem shiftsas needed

    Key Responsibilities:

    + Manage all incoming and outgoing calls; page staff and residents as needed, ensuring accurate and timely message delivery.

    + Greet and assist visitors, directing them to appropriate locations, departments, or meetings within the building.

    + Provide clear and friendly information to the public regarding programs, workshops, memberships, parking, and related procedures.

    + Promote and process program and membership sales, ensuring accurate communication through internal channels and the intercom system.

    + Support general administrative and operational tasks to help maintain smooth front desk and office functions.

    Qualifications

    + High School Diploma or equivalent

    + 18 yrs or older

    + Computer literate, with working knowledge of Microsoft Office products

    + Detail-orientated, organized and self motivated.

    + Excellent communication, people and customer service skills

    + Ability to prioritize and effectively handle multiple tasks