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### Job Duties

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Blue Cross and Blue Shield of Minnesota

Position Title: Continuous Improvement Consultant

Career Area: Customer Service/Operations|Product Led Model

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

The Impact You Will Have

Blue Cross and Blue Shield of Minnesota is hiring a Continuous Improvement Consultant in Eagan, MN. As a Continuous Improvement Consultant, you will support and contribute to projects that help stakeholders achieve operational excellence and sustainable results. You will apply your expertise in improvement methodologies to diagnose, design, and implement solutions that address the root causes of process gaps. You will also assist in the development and dissemination of continuous improvement best practices and thought leadership. This position performs research, conducts interviews, strategically analyzes findings, identifies solution options, presents recommendations to leadership, and implements process changes, where applicable.

Your Responsibilities

• Support the end-to-end delivery of improvement projects, from scoping and planning to execution and closure, ensuring quality, timeliness, and client satisfaction.

• Collaborate with stakeholders to successfully define engagements through the development of charters with clearly defined quantifiable outcomes, timelines, and communication plans.

• Apply a structured and data-driven approach to problem-solving, using appropriate tools and techniques to analyze current state, identify root causes, design future state, and implement solutions, where needed.

• Support the identification, development, and implementation of solutions that align with Blue Cross vision and strategies.

• Collaboration with and support the senior and principal consultant on larger continuous improvement initiatives.

• Develop and maintain strong relationships with internal stakeholders, and act as a trusted advisor and partner.

• Contribute to the continuous improvement consulting practice, by sharing best practices, lessons learned, and insights, and participating in internal initiatives and projects.

Required Skills and Experience

• 3 years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

• Experience in supporting and delivering improvement projects in various industries and domains, with a proven track record of achieving measurable and sustainable results.

• Strong collaboration, problem-solving skills, conflict resolution, facilitation, and consensus-building skills.

• Familiarity in lean, six sigma, and other improvement methodologies, tools, and techniques, and the ability to apply them in different contexts.

• Excellent project management and problem-solving skills, and the ability to manage multiple tasks and priorities in a fast-paced environment.

• Strong communication, presentation, and facilitation skills, and the ability to adapt to different audiences and styles.

• Highly collaborative, team-oriented, and customer-focused, and the ability to build and maintain effective relationships with clients and internal stakeholders.

• Self-motivated, proactive, and flexible, with the ability to take initiative and work independently.

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor's degree.

• Green Belt certification or training and/or Lean/Six Sigma certification or training.

• Strong project management skills including proven experience leading end to end work.

• Strong focus on accuracy and thoroughness to ensure high-quality deliverables and sound strategic recommendations.

• Excellent written and verbal communication skills. Ability to develop and deliver presentations to senior leaders. Proficiency in PowerPoint is beneficial.

• Demonstrated ability to translate insights into actionable strategies aligned with business objectives.

• Capable of managing multiple concurrent projects and shifting priorities in a dynamic environment.

• Skilled in building partnerships across the organization to understand needs and deliver impactful solutions.

• Familiarity with Microsoft PowerApps, including the ability to design, build, and maintain custom applications to support business processes. Experience integrating PowerApps with other Microsoft tools (e.g., SharePoint, Excel, Teams) is preferred.

• Agile experience.

Compensation and Benefits:

Pay Range: $67,200.00 - $89,100.00 - $111,000.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page(https://tbcdn.talentbrew.com/company/42354/gst_v1_0/pdf/BCBSMN_Benefits_2025.pdf).

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week - most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Equal Employment Opportunity Statement

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [email protected].

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Apply Here: https://www.click2apply.net/nDq5klsGYlDW7heYBTYQYk

PI279071514

### Minimum Education Required

Bachelor's degree

### Minimum Experience Required

3 years

### Shift

First (Day)

### Number of Openings

1

### Compensation

$67,200.00 - $111,000.00 / Annually

### Postal Code

55121

### Place of Work

Hybrid

### Requisition ID

2996

### Job Type

Full Time

### Job Benefits

Health Insurance

### Application Link

https://www.click2apply.net/nDq5klsGYlDW7heYBTYQYk