• Patient Access Reps (Specialties - Call Center)

    Insight Global (Los Angeles, CA)


    Job Description

    An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple specialty offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-3 months of working on-site - depending on performance) where it will then go remote.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    -HS Diploma

     

    -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)

     

    -Proficient with scheduling appointments through an EHR software

     

    -2+ years experience scheduling patient appointments for multiple physicians in one practice

     

    -40+ WPM typing speed

     

    -Experience handling multiple phone lines -Proficient in EPIC

     

    -Experience verifying insurances

     

    -Basic experience with Excel and standard workbooks

     

    -Experience in either pain management, dermatology, Neurology, Endocrinology, Rheumatology, or Nephrology.