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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply.

The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe, efficient, and professional manner. This includes proactive system troubleshooting, performing mechanical and electrical maintenance, conducting preventative maintenance, managing parts inventory, and identifying and correcting safety issues on both company-owned and customer-owned equipment.

This position requires regular customer interaction and may support multiple systems, locations, and clients. The role involves extensive travel — up to 100%, typically for one week at a time, and occasionally up to two consecutive weeks depending on project needs.

Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

+ Create and maintain a safe working environment and promote a strong safety culture.

+ Take proper care of company tools, equipment, and property.

+ Demonstrate a high-impact culture through innovation, accountability, and empowerment.

+ Work effectively both independently and as part of a team.

+ Perform installation, commissioning, maintenance, and troubleshooting activities on various mechanical and electrical systems.

+ Ensure compliance with all company, customer, and regulatory safety standards.

+ Represent the company professionally while working directly with customers in the field.

Education & Experience Requirements:

Required:

+ High school diploma or equivalent.

+ Ability to obtain all required customer site clearances (TWIC, DISA, etc.).

+ 2–5 years of technical experience in industrial or commercial process water systems, mechanical, or electrical environments.

Preferred:

+ Industry-specific licenses or certifications.

+ Prior field service or commissioning experience.

Skill Requirements:

+ Experience with electrical, mechanical, diesel, or fusion systems (depending on business unit).

+ Ability to work independently and make sound decisions in the field.

+ Strong technical aptitude with Microsoft Office and smart devices.

+ Excellent customer service and communication skills.

+ Demonstrated critical thinking and troubleshooting ability.

+ Capable of clearly communicating technical information to customers and colleagues.

+ Proactive problem solver who can adapt to new challenges and unexpected conditions in the field.

Compensation & Benefits:

+ Pay Rate: $30–$35 per hour _(Starting pay depends on skills, experience, and work location; not typically at the top of the range.)_

+ Comprehensive benefits package including:

+ Medical, Dental, and Vision plans

+ 401(k) with company contribution

+ Paid Time Off and Paid Parental Leave

+ Tuition Reimbursement and professional development opportunities

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation