• IS Application Analyst - End User Computing

    Parkview Health (Fort Wayne, IN)


    Responsible for managing and supporting enterprise desktop and application delivery environments, with a focus on Citrix technologies and automated application deployment. This role involves maintaining master images, virtual applications, and user profiles, as well as ensuring the security, reliability, and performance of end-user systems. The ideal candidate will have experience in automation, configuration management, and technical documentation, along with a strong commitment to excellent customer support.

    Key Responsibilities:

    + Manage and maintain Citrix environments, including app layering, virtual machine management, and user profile management.

    + Oversee application deployment through scripting and automation tools.

    + Support application virtualization and delivery across Citrix and Windows platforms.

    + Develop and maintain master images (preferably using MDT) for enterprise desktop deployments.

    + Manage and enforce Group Policy Objects (GPOs) for system configuration and compliance.

    + Implement security hardening standards for Windows desktops.

    + Provide remote and telephone customer support with a focus on responsiveness and resolution.

    + Maintain and manage PC and thin client environments.

    + Create and maintain technical documentation for processes, systems, and configurations.

    + Collaborate with other I/S teams to ensure smooth delivery of desktop and application services.

    Education:

    + Associate’s degree in Computer Science or related field; or equivalent knowledge and skills obtained through four (4) years of comparable experience.

    Licensure/Certification:

    + Industry-recognized certification (e.g., Citrix, Microsoft, or CompTIA) a plus.

    Experience:

    + Minimum of three (3) years in a comparable IT role.

    + Experience managing Citrix Virtual Apps and Desktops environments.

    + Proficiency in Active Directory, including DNS, DHCP, and GPO management.

    + Hands-on experience with application packaging, scripting, deployment, and imaging tools such as MDT.

    + Strong background in desktop administration and support in enterprise environments.