• Desk Side Engineer

    SAIC (Kings Point, NY)


    Description

    SAIC is seeking a Deskside Engineer to support our government customer. Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system.

     

    This position is full-time On-Site with rotating weekend and 2ndshift support located in Kings Point, NY at the United States Merchant Marine Academy.

    JOB DESCRIPTION:

    + Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure.

    + Available to be on site as essential personnel and work around academic calendar and support cycles.

    + Support client network connectivity through wireless, wired, guest, DMZ and mobile networks with NAC policies.

    + Provide support for faculty/Staff and Student's with software applications, backup, anti-virus, including Academic, educational suite of software including engineering and simulation programs.

    + Work with Active Directory for user and computers management for GPO, MFA, Password management.

    + Ability to diagnose hardware/software/network problems and escalate to higher tier with proper troubleshooting and notes.

    + The candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides.

    + Provide world-class customer service and technical support via phone, in-person and or other communication mediums.

    + Basic understanding of networking protocols – ICMP, DNS, WINS, DHCP, VPN, TCP/IP.

    + Experience with imaging, backup, anti-virus, anti-spam, and spyware technologies.

    + Desire to keep up-to-date with changing and emerging technologies.

    + Superior organizational skills with a strong attention to detail.

    + Perform other duties as assigned by manager.

    Qualifications

    REQUIREMENTS:

    + A degree in an IT related field and at least 4 years of experience in field support/deskside, acting as specializing in Troubleshooting complex and advanced end-user issues with hardware and software.

    + High School level with an additional 6 years of experience may be considered in lieu of degree.

    + Must have broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

    + HDI Technical Support Professional required within six (6) months of employment.

    + Minimum A+ Certification- Preferred certifications Security+, Net+, MCSA.

    + Attention to Detail – able to efficiently process individual tasks quickly and accurately.

    + Integrity – ability to be honest and maintain strong moral principles.

    + Procedure Development – ability to develop, maintain and drive standardized processes, procedures and work flows through the organization.

    + Attitude - driven to constantly learn and adapt to new technologies and solutions.

    + Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students.

    + Candidate must be a U.S. citizen or green card holder and the ability to obtain a public trust.

     

    Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2510988

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability